Terminal Services Controller, Cargo

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams.

Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

Terminal Services Controller, dnata Cargo
, you will plan, review and control the operational activities of dnata cargo in line with the policies, procedures (DCOM) and regulatory requirements in order to facilitate operations in a cost-effective and efficient manner. You will be responsible for ensuring dnata contractual commitments and all product priorities are met without compromising operational safety and performance standards, and for controlling, developing and managing the dnata Tracing and ECC functions across dnata UAE cargo, ensuring continuous business excellence and world-class service to dnata customers.

At dnata, part of Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

This is a safety sensitive role.

• Develop, review and recommend improvements to standards, procedures and special products to ensure changes to procedures and controls are clearly understood by employees. Ensure that risk assessments, process re-writing and manual updates are followed up by the respective departments to achieve continuous improvement of systems, processes and practices.
• Effectively plan cargo volumes, resources and equipment requirements (1 week to 24 hours) by understanding demand forecasts, planning capacity and rostering manpower and equipment to achieve efficiency targets and full resource coverage across all UAE cargo terminals.
• Monitor the financial performance of the concerned area against budgets and provide required information and inputs during budget preparation to ensure Cargo Terminal Department resource and equipment requirements are accurately reflected.
• Adopt innovative solutions and ensure a collaborative approach with all dnata cargo business units, using technology to drive engagement standards and resource mobility models across terminals.
• Work with the cargo leadership team to develop, refine and implement the manpower blueprint operating model for dnata Cargo.
• Review deployment of manpower, equipment and cargo systems against planning programme cycles and required expertise or skill sets.
• Manage direct reports to deliver work to the required standard within agreed timescales.
• Provide the daily operational briefing deck for execution by operations.
• Act as a focal point and represent dnata Cargo on matters related to special products (Dangerous Goods, Pharmaceutical, Perishable, Live Animals, etc.) with authorities including GCAA, DA, MOCCAE, Dubai Police, Dubai Customs and Dubai Municipality, and with internal and external stakeholders. Ensure compliance with IATA, ICAO, GCAA and DA regulations.
• Maintain the highest service standards to airlines and customers using terminal services by ensuring efficient handling of special products in compliance with ISO, IATA, CEIV, ICAO and UAE GCAA regulatory requirements.
• Take corrective actions on deviations identified in cargo operations and communicate required changes to operations staff.
• Identify opportunities for continuous improvement of systems, processes, practices and special cargo product management.
• Lead improvement initiatives across assigned areas to ensure best-practice synergies and alignment across terminals.
• Ensure unified…