Transport Controller

Company Description

Founded in 2007, Reload Logistics began as an independent logistics provider with a bold vision: to simplify and connect Africa’s complex supply chains. Over the years, we have expanded rapidly across Southern Africa and the Middle East, building a strong presence in over 13 countries.

Headquartered in Dubai, with deep operational roots in key African trade corridors, we have grown into a trusted partner for international freight forwarding, cross-border transportation, warehousing, project cargo, and customs clearance solutions. From managing over 800,000 sqm of warehousing space to operating a fleet of 1,000+ trucks and 200 rail wagons, Reload continues to invest in infrastructure and innovation.

Today, Reload Logistics is a reliable and forward-thinking logistics leader, empowering trade and connectivity across Africa and beyond.

We're looking for a Transport Controller who plays a critical role in coordinating and overseeing transportation activities to ensure smooth cargo movements, compliance with client requirements, and timely issue resolution. This role requires strong organizational, communication, and problem-solving skills, with a focus on client satisfaction and operational efficiency.

• Prepare job details including schedules, documentation, clearing agents, loading/offloading points, and distribution lists.

• Issue and verify all transport-related documents (Packing List, Road Manifest, Client Invoice, etc.).

• Monitor Estimated Time of Arrivals (ETAs) and ensure timely updates.

• Oversee capacity allocation and execution to meet client commitments.

• Provide accurate daily client reports in line with agreed formats.

• Handle client queries and exceptions, offering clear and timely feedback.

• Manage supplier communications regarding new bookings, delays, and updates.

• Oversee incident management and risk events (accidents, breakdowns, unauthorized stops).

• Arrange escorts for high-value cargo and confirm all necessary details.

• Notify relevant parties and calculate demurrage charges where applicable.

• Coordinate with ground teams at loading, offloading, and border points to ensure smooth operations.

• Diploma or bachelor’s degree in Logistics, Supply Chain, or related field (preferred).

• Minimum 3–5 years’ experience in transport coordination, logistics, or supply chain management.

• Experience in client-facing roles and incident management is an advantage.

• Prior exposure to managing small teams is desirable.