Operations Center Clerk

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• Driver Dispatch & Workforce Control
  • Manage and publish the Daily Driver Dispatch Report (DDR) with complete accuracy and timeliness.
  • Monitor driver deployment, route adherence, and productivity metrics.
  • Conduct daily follow-ups with drivers and supervisors to address delays, missed scans, or route deviations.
  • Ensure workforce accountability and compliance with dispatch and attendance requirements.
• Shipment Resolution Group (SRG) Management
  • Support Shipment Resolution Group, ensuring timely handling of shipment exceptions.
  • Coordinate with operations, customer service, and gateway teams to resolve holds, misroutes, and delivery failures.
  • Track unresolved exceptions and elevate risks that may impact service commitments or customer experience.
• Damage Investigation & Claim Cost Reduction
  • Lead and manage damage investigations, including root cause analysis and corrective action tracking.
  • Liaise with hubs, drivers, sort teams, and customer service to gather supporting evidence and documentation.
  • Ensure timely closure of damage cases to minimize customer impact and reduce claim exposure.
  • Identify recurring damage trends and recommend preventive measures.
• Service Performance & KPI Protection
  • Monitor daily operational KPIs including on-road гру; exception aging, damage ratios, and productivity.
  • Proactively flag risks firing service levels or customer commitments.
  • Support management with accurate reporting and insights for decision-making.
• Stakeholder Coordination
  • Act as a central point of contact between drivers, supervisors, customer service, and management.
  • Ensure clear communication and alignment across teams to maintain seamless service delivery.

• Accurate and timely Daily Driver Dispatch Reports and Management Reports
• Reduced shipment exception aging
• Improved damage investigation turnaround times
• Sustained service levels and operational compliance
• Measurable reduction in claim-related costs

• Strong operational control and analytical skills
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and follow-through
• Excellent MS Office skills (Excel, Power Point, Word)
• Effective written and oral communication skills and stakeholder management
• Problem-solving mindset with a focus on root cause analysis

• Prior experience in logistics, courier, or transportation operations preferred
• Experience in driver management, dispatch control, or shipment resolution is highly desirable
• Strong proficiency in operational reporting and tracking tools

Permanent

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Operations Consulting

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