Freight Operations Executive - UAE

Purpose

The Freight Coordinator plays a pivotal role in ensuring the seamless coordination of freight operations. This position involves managing the end-to-end process from customer interaction to document verification, shipment coordination, and customs clearance. The Freight Coordinator is responsible for maintaining efficient communication with customers, drivers, and external stakeholders to guarantee the timely and accurate movement of shipments.

• Establish communication with customers to confirm pickup details and requirements.
• Gather necessary information and documentation to facilitate a smooth pickup process.

• Confirm that all necessary documents are shared by the customer for processing.
• Communicate any missing documents or discrepancies to the customer for resolution.
• Verify the completeness and accuracy of documents submitted by customers.
• Ensure all required documents are received before initiating the pickup process.

• Coordinate with clients and drivers to arrange collection schedules.
• Check the availability of trucks and ensure timely dispatch of shipments.

• Process necessary documentation, including Bill of Entry and manifest.
• Ensure compliance with regulatory requirements during the documentation process.

• Collect shipment details such as chargeable weight, dimensions, and packaging type.
• Document shipments through photos and share relevant details with clients.

• Process manifest and gate passes.
• Hand over relevant documents to the Public Relations Officer (PRO) for further action.

• Submit exit claims as proof of shipment exit from the UAE.
• Attach all relevant documents to the system within the specified timeframe.

• Prepare and send pre-alerts to cross-border destinations with scanned documents via email.

• Create Local Purchase Orders (LPO) attaching local gate pass, bill of entry, and other required documents.
• Liaise with chambers and customs for necessary approvals.

• Monitor the transit progress, ensure driver app is updated consistently, update driver locations, and track entry/exit at border points.
• Maintain an up-to-date tracking file.
• Ensure portal is updated with relevant shipment progress and POD.

• Provide daily updates to customers regarding the status of their shipments.
• Coordinate with drivers for real-time information.

• Respond to customer queries promptly.
• Coordinate with external parties to resolve any issues or concerns.

• Collate necessary documents (BOE customs copy; shipping documents) for submission to Dubai Customs within the stipulated timeframe.

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Education and Certification

• Bachelor's degree in Logistics, Supply Chain Management, or a related field.

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Knowledge and Skills Needed to do the Job

• Strong administrative, organizational and communication skills.
• Knowledge of relevant regulations and documentation requirements.
• Proficient in Microsoft Office applications (MS Excel and Word) and logistics management software.
• Ability to multitask and work under pressure.

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Experience

• 1-2 years of relevant experience in a similar role.
• Proven experience in freight coordination and customs clearance.

We aim to be one of the most innovative and trusted supply chain partners. Our mission at Elite is simple: to provide high-quality services for our valued clients. Our team goes above and beyond to cater to each project’s specific needs.

Our quality is backed by ISO certification: ISO .

We have a distinct culture and teams of passionate individuals wanting to create something better for our clients, our colleagues, and the community we operate in. Our daily decisions are anchored by our core values:
Trust, Customer Centricity, Innovation, Action-Bias, and Excellence.

Elite Co is an equal opportunity employer that is committed to diversity, that individual talent has unique abilities, and we value our differences. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by the applicable law.