Learning & Development and Quality & Compliance Specialist; Arabic Speaker

Aspire Lifestyles stands as a premier global provider of Concierge and Loyalty services, dedicated to enhancing client experiences across diverse sectors such as banking, payments, insurance, luxury retail, automobile, and luxury property industries. Rooted in innovation and excellence, Aspire Lifestyles delivers comprehensive solutions including employee concierge services, wellness programs, and advanced digital initiatives designed to enrich customer engagement and satisfaction.

In the role of LDQC Specialist, you will serve as a pivotal expert charged with the strategic design, planning, and execution of Aspire Lifestyles’ local Learning, Development, Quality, and Compliance agenda. Your mission will be to establish, standardize, and propagate robust learning curricula aimed at equipping all Service Delivery team members with the skills, confidence, and competency necessary to uphold and surpass client and customer expectations consistently.

• Develop and implement a localized learning plan to accelerate Extraordinary Service, support RFPs for new clients or proofs of concept, align training with Service Delivery, Quality & Compliance, and Client Services needs, and conduct monthly stakeholder reviews of quality evaluations, NPS, Training Needs Analysis, Hydra data, client outcomes, and real‑time observations to inform targeted Learning & Development interventions.
• Enhance team members’ skills and capabilities through targeted Learning & Development interventions by assessing capability gaps, designing content and sessions, partnering with the business on customized learning strategies for new hires, refresher training, and ongoing development of tenured staff, and delivering a standardized, high‑quality onboarding program that boosts retention and accelerates productivity without compromising quality or morale.
• Develop and implement a learning plan and calendar to support local and business strategies, with clear success measures aligned to operational KPIs and Quality & Compliance metrics (e.g., evaluations, NPS, complaints); ensure training records are uploaded to the Learning Management System, review local Learning & Development content at least annually, and actively participate in Daily Huddles with recommended interventions and updates.
• Develop innovative learning content and delivery methods that integrate on‑the‑job experiences and mentorship; design, update, and implement solutions that meet business needs for both virtual (work‑from‑home) and onsite training; and share best practices within the Learning & Development community to enhance efficiency and effectiveness in virtual and classroom facilitation.
• Support local, regional, and global projects by aligning with business strategy to drive the implementation of initiatives at all levels—local, regional, and global.

• Execute established plans by promoting best practices with measurable outcomes and engaging cross‑functional stakeholders; work with local operations to ensure compliance with Internal Audit and/or ISO
  9001:2015 requirements; record all local innovation or improvement initiatives in the QII Portal; support new NPS promoter survey programs; and hold monthly meetings with L&D and relevant stakeholders to review quality outcomes, NPS, Hydra data, client results, and real‑time observations to inform targeted Quality & Compliance interventions.
• Support Customer Experience evaluation by tracking, reviewing, and monitoring scorecards (feedback, interaction reviews, case audits); deliver effective complaint management and service recovery with accurate Hydra documentation and compliance with group procedures; perform interaction evaluations and calibrations to ensure local and global standardization; and actively participate in Daily Huddles with recommended interventions and updates.

A successful candidate will excel in designing innovative curriculums, managing quality assurance metrics, and fostering a culture of continuous improvement and compliance adherence within a dynamic, multicultural environment.

• Experience…