GPS Installation Technician

Job Summary

Responsible for the installation and repair of GPS Fleet Tracking Units /Telematics Equipment into customer vehicles of all types.

• Managing the GPS units’ installations / Removals / Transfers and ensuring a proper functionality of the unit by coordinating with the customer support agent.
• Making sure that the vehicle is left in the same condition it was at the handover.
• Getting restricted by the schedules set by the customer support agents and making sure being present at the customer location on time.
• Making sure to use only the tools which are approved by the technical supervisor.
• Ensuring the tools and all the company assets are kept in a good working condition.
• Always reporting to the technical supervisor in case any damage or loss on any tool or asset.
• Sam Tech uniform cleanness has to be maintained.
• Preparing a detailed report after each customer visit and submitting it to the customer support agent on the same day through Email.
• Troubleshoot and rectify any hardware related issues.
• Managing the new hardware tests and report the observations to the technical supervisor.
• Training the customers’ technicians when it is required.
• Reporting to the operations team the completed activities immediately after getting the work done.
• Always communicating with the customer 30 min prior the visit to ensure the vehicle availability.
• Always notifying the customer in case any probabilities to reach late.
• Any other work-related task that may arise

• Mandatory
  :
  Technician must be able to install all sensors (Fuel/Temperature / Door /Camera).
• Knowledge of Auto Electric works / Vehicle Electrification.
• Basic Communication skills both verbal & written.
• Strong dedication to customer service.
• Ability to deliver the task within the deadlines.
• Ability to remain professional, confident, and patient at all times.
• Must be a team player.
• Must be able to work effectively and contribute value with limited
• direction.
• Strong dedication to customer service.
• Valid driver’s license is an added advantage.

Diploma in Electronics or equivalent

2 Years in GPS & GPS Accessories installation