Master Technician - Construction Equipment | Al-Futtaim Automotive | FAMCO

Master Technician - Construction Equipment | Al-Futtaim Automotive | FAMCO

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

We are looking for a highly skilled Master Technician to join the FAMCO Construction Equipment team based in DIP 2. This role is responsible for delivering high-quality service, maintenance, and repair activities on machinery and equipment, ensuring minimal downtime and maximum customer satisfaction.

The role involves both workshop and field-based duties, including inspections, diagnostics, repairs, and proactive customer support, while maintaining the highest standards of professionalism, safety, and technical excellence.

What you will do:

• Perform removal, installation, disassembly, and assembly of machine components including engines, transmissions, axles, and related systems
• Carry out advanced troubleshooting, diagnostics, and inspections to identify faults and determine effective repair solutions
• Conduct machine inspections and customer visits to support service quality and generate additional service revenue
• Ensure zero customer complaints related to behavior, attitude, or professionalism
• Manage time and resources effectively to meet deadlines and complete assigned work on time
• Maintain accurate and timely documentation including job cards, service reports, and time sheets in line with ISO standards
• Support and guide junior technicians through knowledge sharing and teamwork
• Adapt to changing work requirements, technology, and operational demands while maintaining performance
• Uphold high standards of safety, housekeeping, and care of company assets and vehicles
• Continuously update technical knowledge and skills on new products, systems, and procedures

Required skills to be successful:

• Strong troubleshooting, diagnostic, and fault-finding skills
• Hands-on expertise in mechanical, hydraulic, and electrical systems
• Ability to read and interpret service manuals, schematics, and technical drawings
• Excellent attention to detail with strong compliance to technical standards and procedures
• Effective communication and customer-facing skills
• Strong time management skills with the ability to work under pressure
• Team-oriented mindset with a proactive approach to knowledge sharing
• High level of professionalism, discipline, and work ethics

About the team:

You will be part of a dynamic service team supporting heavy equipment operations within FAMCO – CE. The team plays a critical role in maintaining customer satisfaction, service quality, and operational efficiency through collaboration, technical excellence, and adherence to safety and company standards.

What equips you for the role:

• Technical Diploma or Certificate in Mechanical, Electrical, or Automotive Engineering
• Minimum 2–5 years of hands‑on experience servicing and repairing heavy machinery or related equipment
• Proven experience working in both field and workshop environments
• Valid driving license
• Basic computer literacy for job reporting and documentation
• Willingness to work flexible hours as required by operational demands

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies,
Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution,…