IKEA Business Specialist B2B | Retail | IKEA Festival

IKEA Business Specialist B2B | Retail | IKEA Festival City

Al-Futtaim

Posted Mar 7 | Full-time | Dubai | Negotiable

Job Requisition

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions – automotive, financial services, real estate, retail and healthcare – the company employs more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa.

Al-Futtaim partners with over 200 of the world’s most admired and innovative brands. Its entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of its customers within the societies in which it operates. By upholding its values of respect, excellence, collaboration and integrity, Al-Futtaim continues to enrich the lives and aspirations of its customers each and every day.

The City IKEA Business Specialist oversees sales and range activities within the organization, promoting IKEA's concept to secure sales with corporate clients. The role entails utilizing personal contacts, referrals and direct calling to achieve established contract sales targets. Success factors include effectively negotiating deals, closing sales and maintaining high customer satisfaction.

Operations

• Implement systems and methods stated in IKEA Concept Documentation across all stores.
• Prepare weekly and monthly contract sales statistics to identify variances and establish corrective actions.
• Maintain complete and up‑to‑date knowledge of IKEA products and concepts to provide corporate customers with state‑of‑the‑art solutions.

Commercial

• Assess the market and competition continually to maximize impact and sales objectives.
• Submit competitor analysis reports quarterly by consolidating information on competitors' activities.
• Source new customers actively within the market.

People

• Assist in product knowledge training for Contract Sales Executives.
• Ensure after‑sales service quality for clients by overseeing warranty issues and exchange items.
• Empower, support and coach sales co‑workers to enhance performance and growth.
• Create an environment where IKEA culture and diversity are strong values, making the store a great place to work.
• Ensure simple and effective internal communication and secure comprehension of key information by all sales co‑workers.

Business Steering

• Finalize annual sales and profit targets and submit realistic guidelines to achieve feasible contract sales.
• Supervise goods ordering by Contract Sales Executives and monitor shipping schedules with the Range Department.
• Meet monthly with the Range Department to discuss stock situations and share information with Contract Sales Executives.

Customers

• Solve customer problems during assembly and follow up post‑installation to ensure satisfaction.
• Ensure the delivery and assembly process goes smoothly as per customers' requirements.

• Excellent communication and interpersonal skills.
• Fluent in English and Arabic.
• Ability to create a diverse and inclusive work environment embracing IKEA values.
• Strong negotiation and customer relationship management skills.

• 3 to 5 years of experience in a similar role.
• Excellent communication and interpersonal skills.
• Fluent in English and Arabic.
• Strong computer literacy.

We’re here to provide excellent service but a little help from you can ensure a five‑star candidate experience from start to finish. Before you click “apply”, please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well‑crafted and personalised CV to further boost your visibility.

Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration and excellence. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.

We make every effort to review and respond to every application.