Patient Sales Co‑ordinator, Arabic Speaker, HealthHub

Patient Sales Co‑ordinator, Arabic Speaker, Health Hub, Dubai,

Al-Futtaim |

Al-Futtaim | Posted Mar 9

Full‑time

Dubai

Negotiable

Unknown

Job Requisition : 176816

Established in the 1930s as a trading business, Al‑Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions—automotive, financial services, real estate, retail and healthcare—Al‑Futtaim Group employs more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, partnering with over 200 of the world's most admired and innovative brands.

The organization’s entrepreneurship and relentless customer focus enable continued growth and expansion, responding to the changing needs of customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity, Al‑Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

The Patient Sales Co‑ordinator is a commercially focused role responsible for driving repeat patient visits and revenue growth across Health Hub Clinics. The role combines outbound telesales, in‑clinic face‑to‑face patient engagement, and corporate sales event participation to maximise patient reactivation, retention and service uptake. This is not a marketing, PR or administrative role. It is a hands‑on sales position with clear conversion, booking and performance expectations.

• Conduct outbound telesales calls to an existing patient database to promote follow‑up visits, repeat treatments and clinic services.
• Proactively re‑engage inactive or lapsed patients to drive return visits.
• Achieve defined conversion, booking and reactivation targets.
• Maintain accurate call notes, follow‑ups and outcomes in internal systems.

• Engage patients in person within the clinic to promote follow‑up appointments, treatment plans and additional services.
• Clearly explain treatment options, packages, pricing and payment processes.
• Work closely with doctors, front desk and clinic teams to optimise schedules and patient flow.

• Represent Health Hub at corporate outreach activities, health days and marketing sales events.
• Promote clinic services, capture leads and support on‑the‑spot appointment bookings where applicable.
• Follow up on event‑generated leads to convert them into confirmed clinic visits.

• Work toward clearly defined sales and conversion KPIs.
• Ensure zero lead leakage through disciplined follow‑up.
• Collaborate with clinic operations, marketing and management teams to support revenue growth.

• Proven experience in outbound telesales, patient sales or customer reactivation roles.
• Comfortable spending a significant portion of the day on outbound calling.
• Strong face‑to‑face sales and patient engagement skills.
• Experience in healthcare, clinics, dental, aesthetic or outpatient environments is highly preferred.
• Confident working with targets, KPIs and performance metrics.
• Willing and able to attend corporate sales and outreach events.

For over 90 years, the Al‑Futtaim Group has brought the world’s leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has now introduced a whole new way of holistic healthcare through Health Hub Clinics—its multi‑speciality chain of more than 20 clinics in Dubai, offering over 25 specialties that combine advanced diagnostics, proven medical expertise and specialised services.

What sets our clinics apart is that, as part of the Al‑Futtaim Group, you can expect world‑class quality standards, access to the best medical services and facilities within a healing environment. We are the only primary healthcare network in the UAE to receive the Gold Seal from Accreditation Canada.

As trusted partners to health, we at Health Hub Clinics adopt evidence‑based learning that enables us to listen to our patients more carefully. It helps us treat the cause and not just the symptoms, while applying global best practices to ensure quality of care for every family member. Most of all, we adopt a patient‑centric approach reflected in the promise of our core belief: “
We Hear You.”