Patient Engagement Executive

Job Summary Glu Care Integrated Diabetes Center (metabolic) is hiring a Growth & Patient Engagement Executive to drive revenue growth by converting inbound and outbound leads into booked clinic visits and paid package subscriptions. This role is built for a confident, high-energy seller who communicates with clarity, handles objections professionally, and follows up relentlessly (in a healthy, respectful, and persistent way).

You will engage prospective patients via phone, Whats App, email, and CRM workflows, guiding them from interest to action while delivering a premium patient experience. Medical or healthcare knowledge is a strong advantage, and comfort with digital tools and portals is required to succeed.

• Own the full lead journey: respond fast, qualify needs, build urgency, and close for an appointment and/or package
• Convert inbound inquiries and outbound call lists into confirmed appointments and package enrollments
• Use consultative selling to match patients with the right services/packages based on their goals, symptoms, and concerns
• Drive outcomes through high-volume follow-ups and structured pipelines (calls, Whats App sequences, and emails)

• Proactively contact leads and re-engage cold/aged leads to win them back
• Communicate Glu Care's value proposition clearly and confidently (outcomes, convenience, continuity of care)
• Handle objections professionally (price, time, uncertainty, comparisons) and move prospects toward commitment
• Demonstrate strong persuasion skills able to sell anything, from a pen to a luxury car while staying ethical and patient-centered
• Present and sell clinic packages/memberships with confidence, highlighting benefits, inclusions, and ROI
• Identify upsell opportunities (screenings, bundles, ongoing care programs) aligned with patient needs
• Proactively manage cancellations and follow-ups to optimize clinic schedules and minimize no-shows
• Ensure efficient time slot allocation based on patient needs and doctor availability
• Hit and exceed monthly targets for appointments, show-ups, and package sales

• Respond promptly and professionally to patient inquiries via phone, email, and other communication channels
• Provide accurate information about clinic services, appointment availability, care protocols, and treatment options
• Educate patients on clinic programs, available packages, and doctor specializations to enhance their understanding of care options

• Schedule/reschedule appointments efficiently while keeping the sales objective front and center
• Coordinate with operations/clinical teams to ensure a smooth transition from booking to visit

• Maintain accurate pipeline stages, notes, lead sources, and follow-up tasks in the CRM
• Use portals, dashboards, and tools to track daily performance and prioritize high-intent leads
• Maintain accurate and up-to-date patient records within the system, ensuring easy access to information
• Demonstrate technical proficiency with digital tools and software used for appointment booking, patient tracking, and follow-ups

• Maintain up-to-date records in the patient management system, ensuring accuracy and completeness
• Assist in generating and distributing patient-related communications, including appointment reminders, follow-up notices, and service updates
• Prepare reports on lead conversion, booking targets, and patient engagement trends

• Booking Conversion Rate - Percentage of leads converted into confirmed appointments
• Package Sales Targets - Achieving monthly goals for wellness and treatment package enrollments
• Patient Satisfaction & Retention - Ensuring high levels of service that encourage repeat visits
• CRM & Data Accuracy - Maintaining clean, organized, and up-to-date records in the patient database
• Lead Response Time (Speed-to-Lead): % of leads contacted within defined SLA and average first-response time
• Lead-to-Appointment Conversion Rate: % of leads converted into confirmed bookings
• Appointment Show Rate (Attendance): % of booked patients who arrive for their visit
• Package/Membership Close Rate: % of attended patients (or qualified leads) converted into paid packages
• Monthly Revenue / Package Sales Target Attainment: total packages sold and revenue generated vs target
• Follow-Up Execution Rate: # of outbound calls/messages completed vs plan; pipeline coverage consistency
• CRM Hygiene & Accuracy: completeness of records, correct stage movement, and documented outcomes

• Proven sales experience in outbound/inbound conversion (healthcare, wellness, retail, telesales, or high-volume consultative sales)
• Strong ability to close: objection handling, urgency creation, negotiation, and confident asks
• Exceptional communication (spoken and written): clear, persuasive, and professional across phone and Whats App
• Comfortable being assertive and…