Senior Account Manager

The Sr Account Manager is responsible for multiple accounts, effort focused on increasing Honeywell’s book of business with new and existing customers and leveraging relationships. The role will upsell and cross-sell, into client organizations and multiple stakeholders. You will drive cross-functional alignment to customer needs. You will participate in pursuit of strategy planning, and customer negotiations. You will consult prospective users on product capability and provide valuable input for product development.

You would specialize in key built environment systems, including but not limited to; BMS, Fire, Security and Access with a strong-bias on leading Integrated, SaaS and IoT propositions.

• Managing aspects of New/Existing customer relationships with the goal of providing superior service and maximizing value
• Understanding and articulation of the value that Honeywell brings, to the customer, to drive specific business outcomes
• Maximization of the annual escalation rate for service contracts
• Communication of the customers’ needs and requirements within the HBS organization
• Escalation of customer issues, to the Management Team, to ensure 100% customer satisfaction
• Balance and persistence in customer follow-up

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Key Responsibilities

• Responsible for account retention/growth.
• Drive demand and deliver on sales targets
• Renew and convert maintenance contracts to ‘Connected’ solutions, as well as cross selling a wide and complimentary range of building solutions in order to grow our share of wallet.
• Engage with end-user customers individually, with a front-line seller/product specialist, to create and close opportunities
• Attend sales calls to recommend products, provide technical sales support, and identify help needed in closing large opportunities
• Work directly in the field one on one with Product Specialists/Front-line Sellers to increase product and regulation knowledge and assist in closing opportunities at end-user customers. Accomplished in sales visits by product recommendations, demos, and training
• Review sales pipeline, monitor trends, add coaching notes, and work with zone managers on help needed
• Signal the business demand to supply chain by means of a detailed forecast. Make manual adjustments when necessary. Notify demand planners of large impact buys or other unexpected surges to demand.
• Engage in 2-way communication with offering managers and engineering to pass on industry intel, requested NPIs, product feedback, and problem solve issues within the business, develop and sustain long-term customer relationships;
• Facilitate resolution of all customer problems;
  Serve as a central resource for all customer communication. Serve as the customer’s ambassador and advocate;
• This position will be measured on HBS GULF KPIs which is not limited to: service Projects pipeline growth, say-do conversion rate, stakeholders’ engagement, and increase HON market share in Market

• Have more than 7 years’ experience in Sales roles
• Have more than 5 years’ experience in the relevant segment/market
• Have Experience in Electrical Low Voltage technologies/solutions.
• Service/Maintenance Experience is preferred

• Demonstrated ability to develop and foster strong customer relationships
• Knowledge of competitor platforms, products and technologies
• Experience in technical writing and preparation of proposals
• Strong verbal and written communications skills
• Familiarity with industry regulatory requirements and future mandates
• Ability to achieve results through influence in a matrixed-team environment
• Ability to communicate effectively across language and cultural barriers

We are an equal opportunity employer and value diversity at our company. We donot discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.