Account Manager

Threat Locker® is a global cybersecurity leader, providing enterprise-level cybersecurity tools for the Managed Services Provider (MSP) industry to improve the security of servers and endpoints. Threat Locker’s combined Application Whitelisting, Ring fencing™, Storage Control and Privileged Access Management solutions are leading the cybersecurity market towards a more secure approach of blocking unknown application vulnerabilities.

Threat Locker’s Account Manager will drive retention and growth amongst our clientele. The ideal candidate will have the ability to identify and understand business needs, and provide viable solutions to our customer base.

The role will be based in Dubai and is an in-office position.

• Working with the Account Executive and internal team, interfacing with clients and partner agencies to ensure projects are on target with objectives, budget, and schedule.
• Establishing and maintaining a direct relationship with the client and partner agencies through monthly or quarterly meetings.
• Creating client communications relating to purpose, rationale, needs, and due dates.
• Supporting in the pre-sales cycle in deployment of and securing agents and/or licenses purchased by clients. Leading communications efforts with Solution Engineers on reporting on secured licenses.
• Initiating and managing processes related to pricing, invoicing, and budgets, to obtain approvals. Supporting the team in developing new or renewal contracts, and relaying changes to appropriate stakeholders.
• Partnering with Operations and Sales on managing the relationship, issues, and questions of clients/partners.
• Tracking client/partner metrics to understand their success, issues, and growth opportunities.
• Travelling across target GCC Markets to meet with customers, acquire feedback on partnership success, maintain strong relationships and discuss product expansion within accounts.
• Consulting with clientele on product updates and features, and training appropriately.
• Acting as an ambassador of Threat Locker’s mission, brand, and product.
• Escalating customer issues through technical channels, management, and other avenues to ensure issue resolution is reached.

• Arabic Speaking is Mandatory
• Minimum of 2 years of experience in account management
• Proficient in Microsoft Suite applications (i.e., Excel, Word, PowerPoint)
• Able to manage and direct resources to aid client in achieving its marketing objectives, while managing a budget and timeline
• Strong project management skills with the ability to manage multiple programs simultaneously.
• Excellent communication skills—both written and verbal; strong presentation skills and ability to identify root causes
• Strong interpersonal skills and the ability to influence external/internal stakeholders
• Passion for sales and learning new technology.
• Strong analytical skills and keen ability to problem solve
• Highly motivated, goal oriented and self‑starter

• Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, may occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

Employment is contingent upon successfully passing a background check following a conditional offer of employment. Final employment approval will be granted only upon receipt of satisfactory results.

We are an Equal Opportunity Employer. We do not discriminate on the basis of any protected characteristic. If you believe you belong to any protected veteran or disability category, your self‑identification is voluntary and will not be used in the hiring decision.