Senior Solutions Engineer

Overview

As a Senior Solutions Engineer, you will be responsible for building technology solutions based on customers’/prospects’ technology stack to demonstrate differentiated value propositions and enable sales revenue from new and existing customers. This role partners with the Sales, Go to Market, and Customer Success to deliver impact and is also responsible for building the solution engineering organization for the region.

• Define and implement the presales process of listening, research, discovery, needs analysis, demo and technical discussions during the sales process to enable deal wins in partnership with the sales team.
• Understand the technology ecosystem and needs of the customers/Prospects with specific focus on user retention and prepare a repository of standard and customized technical solutions value proposition/use cases.
• Collaborate with Customer Success, Product and Engineering teams to brainstorm solutions that create the best impact on the customers use cases and industry segments.
• Analyze business impact of technical choices on customers’ business processes and make relevant recommendations to improve the impact on user retention.
• Implement a process for documentation of elaborate technical nuances of the Clever Tap product to be used readily by the relevant stakeholders.
• Provide guidance, support and coaching to the team to proactively address the business issues and challenges with the aim of making the team members successful in their role as Solutions Engineers.

Must Have

• B Tech with experience in B2B product sales organization
• 4-6 years of experience in building technical solutions for B2B/SaaS sales for Enterprise products
• Experience of working with cross functional stakeholders

• Win ratio for large deals/named accounts
• Booking/ ARR

Clever Tap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands to deliver personalized experiences  empower brands to build long-lasting customer relationships and are recognized as a leader in customer engagement by Forrester and Gartner.