Sr. Product Specialist - Dental

Overview

Zahrawi Group is a leading company in the GCC Healthcare Industry with presence in UAE, KSA, Qatar, Bahrain and Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

The incumbent will be responsible to promote products and services to customers, discover and pursue new sales prospects, negotiate contracts, and maintain customer satisfaction with the aim of maximizing profits.

• Adhere to Zahrawi Policies & Procedures as applicable.

• Conducting market research to identify new potential customers.
• Analyzing market trends to identify new products in the market and understanding their advantages and disadvantages.
• Planning and assisting with new product releases and events.
• Maintaining technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

• Establishing contact with new customers to inform them of our products, understanding their need and how we can help them.
• Providing potential customers with support, information, and guidance by performing product demonstrations and gathering feedback.
• Following up with new customers after the demo session to negotiate contracts and packages.
• Ensuring all details of the contract are compliant with our rules & regulations.
• Following up with the Procurement & Logistics team regarding sending products and ensuring timely delivery.

• Coordinating with the Marketing Department for new materials.
• Maintaining relationships with existing customers by providing support, information, and guidance.
• Recommending new products to existing customers based on their needs and providing support and guidance to ensure a strong relationship.
• Providing product demonstrations to existing customers and gathering feedback.
• Assisting customers with product-related questions in a professional and timely manner.
• Recommending new service improvements to further build on the relationship.
• Advising helpful new product recommendations to increase revenue.
• Negotiating contracts and packages with existing customers.
• Maintaining quality service by upholding Zahrawi standards.

Contributing to the team effort by achieving the annual target set by management and assisting the team when needed.

Attend surgeries along with the doctors and nurses and assist them with any issues they might be facing with the equipment.

• Preparing reports by collecting, analyzing, and summarizing information and maintaining accurate records of all products sold.

• Placing orders with the concerned purchase coordinator.

• Coordinating with the Finance Department to ensure proper invoicing of the products and following up regarding collection/payment.

• Coordinate with the warehouse for timely deliveries.

• Conducting training sessions for customers.
• Assisting customers with the products that are being used.
• Resolving any issues customers might be facing while using the products.

• Experience: 5+ years of experience related to dental sales (within UAE market)
• Job Specific
  
  Skills:
  
  Knowledge of human anatomy, good communication skills in English, strong presentation and negotiation skills, and customer relationship management.
• Additional details: Candidates are preferred to be based in UAE and willing to move to company visa. Has valid UAE driving license and willingness to travel as per business needs.

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