Renewal Account Executive

Reporting to the Director of Renewals EMEA – The Maintenance/Renewal Account Executive works closely with Contracts Administration, Account Directors – Sales, and other peers in the account team.

• Own, drive and manage the renewal process for assigned customers in collaboration with the broader account team.
• Actively engage with key decision-makers within customer organisations to identify customer roadblocks and ensure on-time commitments.
• Maintain and report an accurate 90-day rolling forecast of renewals.
• Identify customer goals and negotiate/execute renewal contracts that align with those goals.
• Identify upsell/cross-sell opportunities to maximise customer growth while protecting and enhancing the relationship.
• Communicate risk clearly and lead resolution strategies, escalating when appropriate.
• Proactively identify areas of process improvement and efficiency.

• University degree (or equivalent work experience)
• 2-4 years of experience in Renewals, Customer Service or Sales in a fast‑paced environment (preferably technology)
• Strong work ethic, ability to work collaboratively.
• Proactive approach, strong attention to organisation, time management and detail-oriented capabilities.
• Skills in discovery, negotiation and closing that allow for value‑based contract negotiations at all levels.
• Excellent oral and written communication in English.
• Team‑player with positive attitude and proven ability to build strong relationships inside and outside the company.
• Experience using CRM (especially Salesforce) and Microsoft Office Suite (Outlook, Teams, Excel)
• Ability to quickly adapt to changes in a dynamic environment.

• The role emphasises renewals for maintenance contracts (i.e., ongoing service/licence renewals) rather than purely new sales.
• There's an expectation of proactive sales mindset (upsell/cross‑sell) in addition to renewal retention.
• The customer base spans Europe region, which suggests familiarity with Europe markets.
• Using accurate forecasting (90‑day rolling renewal pipeline) is key—so strong data & pipeline management skills are valued.
• The role is remote and likely requires flexibility for time zones across Europe.