Call Center Agent

Join to apply for the Call Center Agent role at ALBA CORP

This range is provided by ALBA CORP. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more.

We are looking for a Call Center Agent to join our dynamic team and handle outbound calls for our Automotive division.

• Make outbound calls to potential customers from internal lead databases.
• Present automotive services, offers, and vehicle options confidently and professionally.
• Understand client needs and offer relevant vehicle or service solutions.
• Book test drives, service appointments, or showroom visits.
• Maintain accurate logs of conversations, outcomes, and preferences in the CRM.

• Meet daily and monthly KPIs related to calls, lead conversion, and bookings.
• Record all activities in the CRM platform.
• Provide feedback on script performance and lead engagement effectiveness.

• Coordinate with sales and service teams for quality lead handling.
• Attend product and sales training sessions regularly.
• Stay informed about vehicle arrivals, promotions, and service packages.

• Experience in outbound calling, telesales, or similar roles (automotive industry preferred).
• Strong verbal communication and objection-handling skills.
• Fluency in English (Arabic is a plus).
• Familiarity with CRM tools and documentation processes.
• Positive attitude, target-oriented mindset, and ability to thrive under pressure.

• Base salary: AED 3,500/month
• Average monthly incentive: AED 1,500-5,000 based on KPIs
• Benefits include visa sponsorship (for eligible candidates), medical insurance, and ongoing training.

• Type:
  Full-time, on-site
• Location:
  
  Dubai, UAE
• Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.

• Join a high-energy team in one of the UAE’s most active industries.
• Access a transparent, performance-based incentive structure.
• Grow through continuous training and development programs.
• Be part of a results-driven company that values communication and teamwork.

• Entry level

• Full-time

• Other

If you're ready to contribute to a fast-growing team and build a rewarding career - apply today.