Inside Sales Support - PSA ; UAE Nationals

Position: Inside Sales Support - PSA Renewals (UAE Nationals only)
.Inside Sales Support - PSA Renewals (UAE Nationals only) page is loaded## Inside Sales Support - PSA Renewals (UAE Nationals only) locations:
Dubai-Dubai-United Arab Emirates time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
February 12, 2026 (30 days left to apply) job requisition :
WD
** What you will do
** Inside Sales Support is the key role reporting to Inside Sales Lead. This support role will be based in
** Dubai
* * and support the UAE customers by identifying the requirements from existing AMC contracts & installation base, Phone/ Email interaction with the customer, and offering suitable AMC services. This in order to retain customers and maximize opportunities and their success ratio.
** How will you do it
** The Inside Sales Support role is responsible for managing
** PSA (Planned Service Agreement) renewals
** handling inside sales inquiries and supporting lead generation and qualification for new PSA and L&M opportunities across Fire, HVAC, Controls, and Security solutions. This position ensures timely and accurate processing of customer requests, supports sales teams in achieving revenue targets, and delivers exceptional customer experience.
*
* Key Responsibilities:

*** Proactively track and manage PSA renewal opportunities for existing customers.
* Identify potential customers for new PSA agreements, Lifecycle & Maintenance services through proactive outreach and database mining.
* Qualify inbound leads from marketing campaigns, service teams, and other channels to assess fit and readiness.
* Transfer qualified leads to the appropriate sales or inside sales representative for further engagement.
* Maintain and update lead information in CRM, ensuring accurate tracking and follow-up.
* Prepare and send renewal quotations, follow up with customers, and close renewals within defined timelines.
* Receiving LPO/ contracts & send out for order processing and obtain DOA approvals.
* Maintain accurate records of renewal status in CRM systems.
* Collaborate with field sales teams to ensure smooth handover and execution of orders.
* Provide product and service information to customers, ensuring clarity and accuracy.
* Address customer concerns and escalate issues when necessary to ensure resolution.
* Update CRM with all customer interactions, quotations, and order details.
** Key

Competencies:

*** Customer-focused mindset.
* Attention to detail and accuracy.
* Team collaboration and proactive approach.
* Time management and organizational skills.
*
* Qualifications & Skills:

*** Bachelor’s degree in business administration, Engineering, or related field.
* 1–2 years of experience in inside sales or customer support, preferably in Fire, HVAC, Controls, or Security solutions.
* Strong communication and negotiation skills.
* Coordination with Customer/ Front line/ Inside sales team.
* Proficiency in CRM tools and MS Office applications.
* Ability to manage multiple priorities and work under pressure.

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most.

Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.

At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
#J-18808-Ljbffr