Overview
Provide expert technical support to Sales and interface with customers as required in order to meet their technology and approval needs.
ResponsibilitiesIn consultation with Sales / Business, organize and execute a plan for approval testing to meet the customer’s needs and wants.
Prepare written reports and technical literature for use by the customer and Sales.
Make oral presentations internally and externally, as necessary.
Maintain productive relationships with team members and both internal and external customers and maintain up-to-date knowledge of Afton’s technology, customer needs, market trends, and industry direction.
Resolve customer complaints and problems in a timely, efficient, and professional manner.
Manage projects with CTS stage gate process utilizing Accolade software.
In depth knowledge and understanding of industry test requirements, customer test requirements and associated specifications and how those tests can be influenced by Afton chemistry.
Interface with CTS, R&D, OEM, Sales and Marketing to gain an understanding of current and future market trends, requirements, and applications.
Interface with Marketing and Sales to ensure aligned customer account management.
QualificationsBachelor’s Degree in Chemistry, Chemical / Mechanical Engineering or related field
Demonstrated understanding of CTS functions and application of best practice standards and techniques typically acquired through relevant experience in the petrochemical or automotive industry
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