Training Manager

Reference code: JR122245

Each one of our timepieces is a perfect combination of exclusive design, innovative technology and precision. All of these values have played their part in making IWC Schaffhausen a dynamic and quickly growing international brand which has established itself in the upper echelons of the luxury watch segment: the perfect environment for those embarking on careers in the luxury goods industry as well as highly qualified, ambitious specialists and management figures who are attracted by the flair of the international luxury goods sector.

• Support sales staff and management in customer stores by providing detailed product information, effective sales approaches, and visually appealing displays to enhance merchandise sales.
• Visit customer stores to promote products to department management and sales associates, ensuring comprehensive understanding and enthusiasm for the products.
• Conduct thorough product and sales training sessions for sales staff, equipping them with the necessary skills and knowledge to excel in their roles.
• Participate actively in major sales events, directly engaging with retail customers to drive sales and enhance customer experience.
• Design and implement visually compelling displays in departments to attract customer attention and boost sales.
• Follow up diligently with sales staff on inventory and sales issues, providing solutions and support to maintain optimal stock levels and sales performance.
• Identify training needs and develop, design, and evaluate content for product training courses, addressing gaps in established programs to improve employee performance.
• Lead teams in delivering consistent and impactful product/service information, adhering to predefined messaging and positioning.
• Develop and implement standard sales promotion programs to increase sales and customer loyalty, following company guidelines.
• Supervise and monitor team performance, ensuring processes and procedures are properly implemented and objectives are met.
• Identify potential customers through information gathering, referrals, and participation in trade shows and conferences, expanding the customer base.
• Demonstrate key product/service features and link them to customer challenges, providing tailored solutions.
• Propose suitable products or services based on customer needs, explaining selections and encouraging purchases under standard terms.
• Collaborate internally and act as a customer advocate in cross‑functional teams to build strong external customer relationships.
• Utilize performance management systems to enhance personal and team performance, taking corrective actions as needed.
• Provide coaching to team members, fostering skill development and professional growth.

• Bachelor's Degree or equivalent level of education.
• Proven experience as an independent practitioner in a relevant field.
• Experience in supervising junior colleagues, ensuring their development and adherence to company standards.

Bachelor's Degree or Equivalent Level Experienced practitioner able to work unsupervised.