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Job Description & How to Apply Below
The Inside Sales Manager is responsible for leading and scaling the company’s inbound sales engine. This role owns the performance of all marketing- and partnership-generated leads, ensuring high conversion rates, strong revenue output per sales representative, and disciplined execution of the sales process.
This is a hands-on leadership role combining individual contribution, team management, performance optimization, and close collaboration with Marketing, Partnerships, Revenue Operations, and Customer Success.
Key Objectives- Maximize conversion rate across the inbound pipeline
- Drive high productivity and revenue per sales representative
- Ensure fast, consistent follow-up and qualification of inbound leads
- Build a scalable inside sales operation aligned with business objectives
- Own the full inbound sales pipeline (marketing, partnership, referral leads)
- Drive lead qualification, follow-up discipline, and closing efficiency
- Continuously optimize conversion rates at each funnel stage
- Ensure revenue targets are met in line with company objectives
- Lead, coach, and performance-manage the Inside Sales team
- Set clear KPIs per sales rep (conversion rate, revenue, activity efficiency)
- Identify underperformance early and implement corrective actions
- Balance lead distribution to maximize output per rep
- Ensure strict CRM hygiene and accurate pipeline management
- Work closely with Revenue Operations to refine workflows, dashboards, and reporting
- Use data to identify bottlenecks, trends, and optimization opportunities
- Maintain clear SOPs for inbound sales execution
- Partner with Marketing to improve lead quality and conversion outcomes
- Work with Partnerships teams to maximize monetisation of partner-generated leads
- Align with Customer Success to ensure smooth handover and long-term value creation
- Provide feedback loops on lead quality, messaging, and market response
- Own inbound sales forecasting and pipeline health
- Track and report on conversion, revenue per rep, and team efficiency
- Use insights to inform hiring, capacity planning, and growth decisions
- Conversion rate per sales representative
- Revenue generated per sales representative
- Speed-to-lead and follow-up SLA compliance
- Pipeline coverage and forecast accuracy
- Team productivity and utilization rate
- 5+ years in Inside Sales or Inbound Sales roles, including team leadership
- Strong background in B2B SaaS, fintech, or POS/payment solutions preferred
- Highly analytical, comfortable working with dashboards and performance metrics
- Strong coaching mindset with a bias for execution and accountability
- Mid-Senior level
- Full-time
- Sales and Business Development
- Financial Services and Technology, Information and Media
Location:
Dubai, United Arab Emirates
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