Customer Support Representative - Construction Equipment FAMCO

Customer Support Representative - Construction Equipment

Job Requisition : 174455

Established in the 1930s as a trading business, Al‑Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions – automotive, financial services, real estate, retail and healthcare – it employs more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa.

Al‑Futtaim Group partners with over 200 of the world’s most admired and innovative brands, continuously growing and expanding by responding to the changing needs of its customers within the societies in which it operates.

By upholding values of respect, excellence, collaboration and integrity, Al‑Futtaim Group enriches the lives and aspirations of its customers day‑to‑day.

We are looking for a proactive and customer‑focused Customer Support Representative to join our After‑Market team within FAMCO Construction Equipment, based in Dubai Investment Park
2. This role plays a critical part in driving aftersales growth by building strong customer relationships, promoting parts and service solutions, and ensuring a consistently high level of customer satisfaction. You will act as a key link between customers and internal teams, supporting revenue targets while ensuring efficient issue resolution and long‑term customer loyalty.

• Achieve defined KPIs related to parts revenue, penetration, and service contracts
• Respond promptly and professionally to customer inquiries, requests, and complaints
• Conduct customer site visits to promote parts and service campaigns
• Prepare and maintain accurate monthly sales reports and lost sales analysis
• Collaborate closely with service, inventory, and technical teams to resolve issues
• Provide field insights to the inventory team on critical parts required for machine uptime
• Support aftersales initiatives that contribute to overall business and customer satisfaction goals

• Strong customer service and relationship management skills
• Commercial awareness with the ability to drive aftersales revenue
• Clear communication and negotiation skills
• Problem‑solving mindset with attention to detail
• Ability to work cross‑functionally with service, inventory, and technical teams
• Confidence in handling customer objections and service‑related discussions

• Diploma or equivalent qualification; technical background preferred
• Minimum 2 years’ experience in customer service or aftersales support
• Working knowledge of SAP for quotations, order processing, and invoicing
• Familiarity with CRM systems and customer data management
• Understanding of machinery, parts, and service operations
• Awareness of Volvo Services portfolio (or similar OEM services) is an advantage

You will be part of the After Market team within FAMCO Construction Equipment, working closely with service, inventory, and technical colleagues. The team focuses on delivering high‑quality aftersales support, maximizing machine uptime, and strengthening long‑term customer partnerships through reliable parts and service solutions.

A major division of the Al‑Futtaim Group, Al‑Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Its core business activities include distribution, manufacturing, leasing and aftersales, and it is firmly established as the regional representative of iconic automotive brands such as Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. Al‑Futtaim Automotive drives customer‑centric innovation, quality standards and value‑added service, aiming to become the leader in custom‑made mobility solutions by delivering world‑class omni‑channel experiences across a comprehensive portfolio that ranges from passenger cars to industrial & construction equipment.

With a 9,000‑member strong team and inspiring growth opportunities, this is Al‑Futtaim Automotive, empowering talent to move forward.