Barista​/Customer Service Associate - Cafe | Retail | M&S | UAE

Job Requisition : 176389

Established in the 1930s as a trading business, Al‑Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions—automotive, financial services, real estate, retail and healthcare—Al‑Futtaim Group employs more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, partnering with over 200 of the world's most admired and innovative brands.

Al‑Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity, Al‑Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Maintains aspirational hospitality and fresh counter standards throughout the trading day for customers and colleagues, maintaining a safe and legal working environment for both customers and colleagues.

Description of Accountability:

• Uses the Ready to Trade Checklist and product specification checklist to maintain opening standards.
• Ensures products are displayed according to visual display standards for opening and are maintained at all times.
• Implements principles of “Clean As You Go” for kits, counters and seating areas.
• Logs equipment failures in line with the checklist provided.
• Prepares the product for the customer focusing on presentation, quality and efficiency as per the SOP.
• Maintains a high level of personal and food hygiene at all times.
• Aware of sales targets and uses this information to drive additional sales.
• Uses knowledge to share and support customers with their purchase, including location of products, newness, nutritional content, size, how it differs from the competition, and price range.
• Seeks opportunity to promote deals and offers, upsell and offer perfect partner products.
• Drives Units Per Transaction by ensuring correct products are in the right place and replenished.
• Helps customers shop via the different options, e.g. cake orders, take‑away service, menu orders, call and collect (during Ramadan only).
• Provides targeted product tasting to educate customers on new products, increase product awareness and increase sales where applicable.
• Understands the point of difference between M&S products and equivalent products from other retailers.
• Uses selling skills and in‑depth knowledge of products to personally drive sales.
• Replenishes products throughout the trading day.
• Checks stock reports for new and replenished lines and ensures they are displayed.
• Maintains the integrity of the store stock system, including the correct recording of waste and tasting quality through manual input of all checklist items and timely submission to the admin team for system entry.
• Drives stock accuracy processes through stock counts, stock takes, and log system.
• Carries out simple counts, utilizes the stock file report, and completes full bi‑weekly stock count.
• Completes Date Expired Food (DEF) process, hot food temperature due diligence, and signs DEF documentation relevant to the area.
• Maintains the cold chain and frozen temperature requirements.
• Ensures all legal ticketing processes and decor within the section are delivered to policy.
• Delivers a safe working environment for both customers and colleagues.
• Carries out price checking and actions for red alerts.
• Uses equipment in line with health and safety principles and training.
• Takes responsibility for maintaining store equipment.
• Has awareness of potential hazards and takes appropriate action.

• The Café Assistant should have a friendly and engaging personality, be comfortable working with members of the general public, confident, helpful, polite, and physically fit to be on their feet for most of the day.
• Has a comprehensive understanding of the areas of sales they work in, i.e., retail, F&B, fast‑moving stock, etc.
• Can work as part of a team.
• Good verbal communication skills.
• F&B hygiene…