At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry.
Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, including 5000 in France / 15 000 in Europe and Middle East. We connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare...
and much more.
You will excel and enjoy this position if you are ready to actively handle the following missions :
Client Experience- Embody Sephora Attitude and set an example in front of the team.
- Provide support to the team in difficult situations ensuring client’s satisfaction.
- Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI’s.
- Take over floor leadership segments and ensure the floor is always managed and covered.
- Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
- Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.
- Inspire the team to use digital tools to deliver a customized service.
- Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction.
- Provide support for the Area Manager in analyzing results and proposing action plans in order to enhance the client experience.
- Maintain and enforce quality customer service and resolve customer service complaints.
- Inspire the team in achieving commercial and operational KPI’s and create improvement plans to drive them.
- Reinforce sales policies and techniques established at the Sephora University with all team members.
- Balance and drive the sales target among selective, exclusive and Sephora Collection.
- Achieve the desired market share for services.
- Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
- Create disruptive internal competitions to motivate the team and boost achievements.
- Analyzing the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set target.
- Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
- Contribute to the store projection of an excellent image through cleanliness and product restocking.
- Enforce the team to apply and follow established policies and procedures regarding store operations.
- Accurately monitor stock availability and report low stock to Head Office to avoid OOS situations.
- Propose podium order and track daily performance.
- Drive all operational KPIs and create improvement plans for each.
- Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc.. and communicate to your assigned team.
- Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc.
- Analyze all relevant KPIs and propose action plans for improvement.
- Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.
- Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.
- Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.
- Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training…
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