Senior Specialist Consumer Excellence EMC

Purpose & Overall Relevance for the Organisation

This role is responsible for maximising the profitability of the Retail & Franchise Sales organization by managing projects to decrease complexity, increase productivity and ensure corporate compliance at field level for all stores across EMC Countries.

• Support the EMC Sr.Retail Consumer Excellence Manager to deliver on large scale strategic projects and operational consistencies across EMC Countries inclusive of own retail and franchise.
• Independently take ownership of assigned project work to ensure the delivery of project plans on time and within agreed objectives.
• Complete pre-project analysis, capturing current processes and practices across EMC countries and seek out existing best in class resources from Global and other markets.
• Build comprehensive plans for each project including success measures from all stakeholders, commercial implications, and timelines.
• Develop E2E projects based on business priorities outlined by leadership alongside identifying untapped excellence opportunities to help gain market value.
• To lead & support on key retail & franchise initiatives/projects across EMC Stores.
• Gain feedback and buy in from key stakeholders on policy/project drafts to ensure end product is understood and supported.
• Track progress of ongoing initiatives.
• Work closely with Local Operations (Retail) and Account Managers (Franchise) on KPI opportunities and initiative needs to help achieve top line success.
• Drive a culture of sharing and adopting global best practices across all EMC countries, alongside identifying cross channel opportunities and a culture of knowledge sharing.
• Train retail staff in the operation of tools, methods and Global/Market initiatives directed by the Global and EM Retail Consumer Excellence teams.
• Conduct frequent trade zone visits across all assigned EMC countries.
• Collaborate closely with local operations, account partners, store development, and inventory ontrollers to enhance back of house operations, layouts and management across EMC.
• Deep dive existing operational tools utilized across EMC to review opportunities for enhancements.
• Other duties as requested by your manager.

• Store Operations
• Franchise Account Managers
• Franchise partners
• EMC Country Retail Operations leads
• EMC Finance, Legal, B&M, Sales Academy, IT
• EMC Country Retail stakeholders
• EMC Consumer Excellence Team
• Emerging Markets DTC Consumer Excellence team

• Advanced user of MS Office suite of products
• Strong influential skills and understanding of the organization
• Fluent in English
• Fluent in Arabic is advantageous
• Additional languages are an advantage
• Strong project management skills with the ability to lead cross-functional initiatives, manage timelines, stakeholders and drive end-to-end project delivery.

• University degree in business, ideally with sales focus or equivalent professional experience.
• 4-5 years Retail operations experience.
• Understanding of Retail, Franchise, Inventory Management, Finance, Internal Control, Merchandising.
• Industry experience in Sports/Fashion/FMCG.