Retail Sales & Administrative Assistant

The Retail Sales & Administrative Assistant is responsible for supporting both boutique retail operations and administrative functions to ensure seamless client experience and efficient internal processes. This role requires a high level of professionalism, strong organizational capabilities, and a solid understanding of luxury service standards. The position serves as a key link between the retail floor, management, suppliers, and internal departments.

• Provide a refined and professional client experience, ensuring all customers receive attentive, personalized service aligned with luxury brand standards.
• Support the achievement of sales objectives through strong product knowledge, effective selling techniques, and client engagement.
• Manage fitting room operations and ensure clients receive timely and courteous assistance.
• Build and maintain client relationships, including maintaining a client database and supporting VIP client initiatives.
• Maintain store presentation and ensure merchandise displays meet corporate visual standards.
• Process sales transactions, returns, exchanges, and maintain accurate client and sales records.
• Stay informed on new collections, product features, and industry trends to enhance client interactions.
• Assist with store events, including product launches, promotional activities, and client appointments.

• Serve as the primary point of contact for daily communication with vendors, suppliers, partners, and internal departments.
• Coordinate administrative tasks including attendance tracking, meeting scheduling, and general office support.
• Maintain ZOHO Inventory, including imports, goods receiving, stock updates, reconciliation, and order tracking in Shopify.
• Oversee accurate preparation, packaging, dispatch, and tracking of client deliveries.
• Coordinate with courier partners to ensure timely delivery and resolve shipment issues.
• Support financial processes including invoicing, purchase orders, petty cash, and corporate card tracking.
• Perform data entry and digital updates, including website maintenance and online order fulfillment.
• Assist with procurement activities and occasional photoshoots, including basic photography and editing.
• Perform additional duties as assigned by Management.
• Support influencer communication and social media posting as required.

• Minimum 3 years of experience in luxury retail, premium customer service, or a similar client-facing environment.
• Must have strong clientele or client database.
• Strong administrative and organizational skills with a high level of accuracy and attention to detail.
• Proficiency in inventory and order tracking systems (ZOHO and Shopify preferred) and basic financial documentation.
• Excellent verbal and written communication skills with a professional and polished demeanor.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.