Client Development Specialist

Position

Within the boutique the CRM Specialist is a support to the store activity on their customer relationship management. Assuring the healthiness of the Dior client database and maximising all opportunities offered by Christian Dior to get a return on investment on client actions. He will develop further new clients and prospects
, build their loyalty side by side with the store teams, and will participate in offering the most luxurious experience to our VIPs to retain them.

• Clients Database:
• Correct data on each client: address, double entry merger, etc.
• Update it with extra qualitative information by cross checking with store client book. Make sure that the books are always kept in a secure place in store.
• Contact Clients directly for feedback.
• Train and coach the store team on customer relationship:
• Monitor the capture rate for each store.
• Organise training sessions on phoning etiquettes, teasing clients and follow-up form filling.
• Field Coaching by spending majority of your time on the shop floor.
• Business Development & CRM Actions :
• Insuring the usage of the data base to optimise boutique business.
• Prepare the action plans for the sales teams with objectives, deadlines, means and tools (list of clients, information and history gathered from Bedior) and support them.
• Monitor the results of the actions and update the database accordingly.
• Support the team in offering an extra-mile service to our top clients in order to retain them.
• Help teammates building loyalty from their new clients and maximising their potential in order to create foot flow in-store.
• Develop new prospects by working closely with partners and middlemen.
• Re-distribute inactive clients to the sales team and give them objectives.
• Distribute high potential prospects to the sales team with objectives to achieve.
• Maximise the top clients potential on high value items, special orders and pre-selling.
• Ensure all aspects of the Salon Prive events, from invitations to execution, are meticulously handled to reflect the Dior brand's luxury standards.

• Organized and structured.
• Can work on his own and within a team.
• Diplomatic, sharp and creative in his using of all resources, people and tools available to him.
• Hands-on and shop floor orientated.
• Communication skills: individually and collectively.
• Inspiring and legitimate.
• Seen as a support in his way of getting respect.