Retail Sales Representative | Retail | Al Futtaim Watches & Jewelry | UAE

Job Requisition : 175147

Established in the 1930s as a trading business, Al‑Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions – automotive, financial services, real estate, retail and healthcare – the Group employs more than 35,000 people across more than 20 countries in the Middle East, Asia and Africa, partnering with over 200 of the world’s most admired and innovative brands.

Al‑Futtaim Group’s entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity, we continue to enrich the lives and aspirations of our customers each and every day.

The Retail Sales Representative is integral to driving sales and ensuring a high‑quality customer experience within the Al Futtaim Watches & Jewellery stores in the UAE. This role involves direct customer interaction, adherence to store operational standards, and support of the store management in routine and critical daily operations. A successful representative will maintain the store’s visual standards and cleanliness, engage warmly with customers to foster loyalty, and act as a proactive agent in sales strategy execution, including running the store independently when required.

• Create a positive first impression for the customer through an energetic attitude and adhering to the dress code.
• Greet customers immediately upon entering the store with a smile and sincere non‑business like greeting.
• Provide customers with current relevant information about the product.
• Sincerely thank all customers for shopping as they exit the store and invite them back.

• Assist the Store Manager with day‑to‑day store operations, including opening and closing, store management cover, and other security aspects.
• Run the store in the absence of the Store Manager, if required.
• Train new staff on the Point of Sale (POS) operation and be responsible for corrective action at the POS.
• Ensure compliance with in‑store procedures regarding pricing and ticketing to protect the company against any loss related to incorrect pricing.
• Participate in and attend all store meetings and other related functions.
• Meet or exceed weekly sales goals.

• Create a sparkling clean and organized environment by maintaining store standards and cleanliness.
• Perform housekeeping duties as required.
• Maintain cash wrap cleanliness and attempt to add on to the sale.
• Provide quality service in the fitting rooms and follow up with customers in a timely manner.
• Offer gift cards and capture customer information in the database.

• Exceptional communication and interpersonal skills to provide excellent customer service.
• Ability to effectively manage time and priority in a busy retail environment.
• Capability to learn and operate the Point of Sale (POS) system accurately.
• Flexibility and adaptability to cover various operational duties as needed.

• High School Degree.
• 1-2 years of retail sales experience.
• Good verbal communication skills.
• Ability to stand for a minimum of 8 hours and perform some heavy lifting.
• An eye for fashion trends and a friendly demeanor.

Al‑Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world, including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of brands (Zara, Mango, Bershka and P&B) across Asia.

We are also one of the largest global partners of Marks & Spencer’s in both regions, with over 75 stores offering both fashion and food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries.

Join us today and make a difference.