SM Store Associates| Nationals

United Arab Emirates

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Shop Keeping and Store Standards:

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Maximize and contribute to sales within the store through exceptional customer service and retail experience

Ensure all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)

Ensure all products are price tagged and bar-coded before display

Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements

Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized

Ensure awareness and vigilance at all times of security in the store without any negligence

Ensure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times

Give accurate and current information about the product for all inquiries

Increase the customer database by adding new customers to the mailing list

Understand the returns policy and ensure effective implementation

Help store merchandiser and/or store manager in product placement and arrangement

Dress up Mannequins & attend to other visuals

Maintain a clean and well-organized back- stock area and keep the employee break area neat and tidy

Operate as a cashier and be consistently accurate in money handling (in case applicable)

Understand and utilize all reports required for the day-to-day functioning of each store

Carry out linked selling i.e., understand the customer’s need and close the deal.

Maintain a detailed knowledge of the merchandise/ products stocked in the store

Ensure promotions and fast selling lines are featured in the store

Provide information about the customers(likes, dislikes and opinions) to the dept in charge

Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store

Customer Service

Responsible for greeting and meeting all customers promptly and politely as they enter the store

Provide customer satisfaction by delivering exceptional customer service

Guide customers throughout the store or to the specific area the customer requests

Develop a clear understanding of all departments, products, make, features and after sales service

Ensure effective implementation of visual merchandising principles within the stores

Effectively deal with customer queries and complaints

Follow procedures for dealing with specific customer orders

Basic Qualification /Education / Vocational Training:
High School Diploma

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Home centre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

SHOEMART is the largest retailer of footwear and accessories in the Middle East, with over 160 stores to cater to the entire family. With an impressive 3 4
-year history, we have earned our place as one of the most trusted footwear retailers in the region, serving nearly 7 million shoppers annually.

We also manage two additional footwear retail chains: SHOEXPRESS, which has 50 stores and is the leading value footwear brand in the self-service format within the region, and Pablosky with 9 stores, a premium kids' footwear brand known worldwide.

We take immense pride in being the preferred footwear business for more than 150 vendors from around the world, some of whom have been supporting us for over 30 years.

SHOEMART not only offers an extensive range of in-house brands like Celeste, Duchini, Le Confort, Missy, Juniors, and many others but also carries leading international brands such as Adidas, Kappa, Lee Cooper, and Skechers, among others. Our vision is to "Grow Brands that Our Customers Love and Deliver Great Value."