Operations Manager

Role Overview

We are seeking an experienced Operations Manager to oversee and optimize day‑to‑day retail operations across multiple stores. The role ensures operational excellence, cost efficiency, consistent customer experience, and alignment with business objectives.

• Oversee daily operations across retail stores to ensure smooth and efficient performance
• Implement and monitor standard operating procedures (SOPs) across all locations
• Manage store openings, refurbishments, and operational rollouts
• Monitor KPIs such as sales performance, shrinkage, staff productivity, and customer satisfaction
• Coordinate closely with merchandising, supply chain, finance, and HR teams
• Ensure inventory accuracy, stock availability, and loss prevention controls
• Drive operational improvements to increase efficiency and reduce costs
• Support store managers through coaching, training, and performance management
• Ensure compliance with company policies, legal requirements, and health & safety standards
• Prepare operational reports, budgets, and forecasts for senior management

• Bachelor's degree in Business, Operations, or related field
• 5–8 years of experience in retail operations, with multi‑store management exposure
• Strong understanding of retail KPIs, store processes, and customer experience
• Proven leadership and people management skills
• Strong analytical, problem‑solving, and decision‑making abilities
  
  Excellent communication and stakeholder management skills
• Experience with POS systems, inventory management, and ERP tools