Executive Tenant Relations– Retail Holding Asset Management

About the Job:

An opportunity has arisen for an Executive Tenant Relations – Retail – Dubai Holding Asset Management to join Dubai Holding Asset Management. The main duties and responsibilities of this role:

• Maintain accurate and up-to-date tenant data and records.
• Build and manage strong professional relationships with retail tenants.
• Address tenant complaints, issues, and operational challenges promptly.
• Ensure tenant compliance with Dubai Municipality regulations and DHAM lease policies (housekeeping, cleanliness, safety, security, HSE, fire safety, etc.).
• Conduct regular inspections to ensure stores are operational, well-maintained, merchandised, and safe.
• Escalate maintenance and safety issues to operations teams and service providers for timely resolution.
• Conduct tenant orientation and regular tenant meetings covering emergency procedures, communication systems, and operational updates.
• Draft tenant communications including letters, rent concession cases, early termination notices, and internal memos.
• Ensure lease documentation and compliance records are complete, updated, and properly filed.
• Collect and monitor tenant data such as monthly sales, footfall, permits, and compliance documents.
• Support preparation of special case reports (e.g., rent discount requests) for management review.

• Coordinate with technical teams to ensure tenant fit‑out and modification requirements are implemented as approved.
• Liaise with community management for tenant‑related common area issues.
• Support marketing teams in the setup and execution of events and promotional activities.
• Coordinate with finance on tenant billing, reconciliations, and payment queries.

• Prepare and issue tenant correspondence in line with DHAM guidelines.
• Maintain organized databases of leases, trade licenses, insurances, Ejari, and tenant IDs.
• Ensure timely renewal of all licenses and permits.
• Track and manage all tenant communications and correspondence.
• Ensure records are audit‑ready for internal, external, and government authorities.
• Follow up with tenants on timely rental payments in coordination with collections teams.
• Support resolution of payment disputes and prepare case details when required.

• Process tenant requests, statutory notices, alterations, and violations in line with regulatory requirements.
• Coordinate with internal departments (e.g., DTS) for tenant variation requests.
• Conduct inspections and report lease, safety or health violations.
• Process non‑technical tenant requests and coordinate issuance of Tenant Work Permits (NOCs) within agreed timelines.

• Facilitate retailer‑led marketing initiatives within leased and common areas.
• Encourage tenant participation in seasonal and special event campaigns.

• Support analysis of retailer and category performance for business improvement opportunities.
• Assist leasing teams with tenant mix optimization and replacement of underperforming brands.
• Conduct data entry and analysis using systems such as Yardi, POS, Footfall, and RAFs.
• Support preparation of retail asset management reports (footfall, turnover, rental forecasts, etc.).

• Bachelor’s degree in Business Administration, Management, or a related field (preferred).
• 2–4 years of experience in retail, real estate, mall operations, tenant relations, or customer experience.
• Strong communication skills in English;
  Arabic is a plus.
• Strong stakeholder management, influencing, and relationship‑building skills.
• Customer‑focused with a results‑driven mindset.
• Strong problem‑solving, analytical, and decision‑making skills.
• Well‑organized, able to multitask, and manage priorities effectively.
• Proactive, adaptable, and able to work with urgency.
• Collaborative team player with good business awareness.

At Dubai Holding, we’re committed to nurturing the success and well‑being of our colleagues. Join our dynamic and diverse team and enjoy a comprehensive benefit package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.

Associate

Full‑time

Customer Service and Management

Retail