Fashion Consultant - Tom Ford Mall; Emiratisation
Listed on 2026-01-10
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Retail
Customer Service Rep, Retail Sales, Retail Associate/ Customer Service, Merchandising
Fashion Consultant – Tom Ford, Dubai Mall (Emiratisation)
Chalhoub Group
About Chalhoub Group For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Chalhoub Group fosters a people‑at‑heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future‑proofing.
- You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews.
- Drive client relationships within an omni‑channel approach.
- Provide pre‑buying feedback on products.
- Drive eNPS through people experience initiatives and culture.
- Ensure adherence to VM guidelines and Standard operating procedures (SOPs).
- Ensure click and collect are conducted within SLAs (Service‑level agreement).
- Ensure customer data is properly captured in adherence to marketing team requirements.
- Promote loyalty programme (MUSE) and stay up‑to‑date with app offerings.
- Support with in‑store marketing events and activations.
- Keep abreast of all brand social media activities and campaigns.
- Drive sell‑throughs within the store.
- Support in‑store CX initiatives.
- Provide input to what’s working well/what’s not working well within the store.
- Strong English communication skills.
- This opportunity is for Emiratisation.
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We invite all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
Location:
Dubai, Dubai Mall, United Arab Emirates.
Seniority level:
Entry level.
Employment type:
Full‑time. Job function:
Design, Art/Creative, and Information Technology. Industries:
Retail Luxury Goods and Jewelry.
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