Store Manager - TOD'S

Store Manager – Luxury Retail Boutique

As the Store Manager you will lead the boutique to achieve commercial excellence, elevate CRM, and build a high‑performing team that embodies the brand’s spirit within the dynamic in‑store environment.

• Conduct sales analysis, follow up on market trends and monitor the competition’s activity
• Propose ways to improve the business: in‑store merchandising, opening hours, product mix
• Produce quantitative and qualitative sales reports
• Be present on the shop floor to generate sales and handle VIP customers

• Identify customer potential needs and use initiatives to meet those needs
• Ensure consistency in customer service delivered and handle all complaints
• Build, maintain, and use the customer database

• Enter all received goods and ensure stock control and accurate record of all stock movements
• Supervise the replenishment process to avoid and report any overstock along with the suggested corrective action
• Prepare for inventory

• Coordinate with the back office, suppliers, logistics, marketing and merchandising team regarding new launches, in‑store animation or renovation and provide feedback accordingly
• Follow up on different issues with Mall Management such as mall promotions, permits, security
• Monitor customer movement into the shop and detect any theft or violation
• Acquire product knowledge to create product awareness to the customer and monitor inventory and stock availability
• Check sales figures and assist in pricing adjustments
• Organize shop layout, merchandise and display items effectively on shelves
• Decorate and animate window displays as per the brand standards and guidelines
• Conduct regular checks on the organization and cleanliness of the stockroom and shelves
• Ensure staff compliance and proper implementation of procedures
• Ensure smooth and effective running of daily activities
• Maintain high standards of visual merchandising housekeeping in terms of cleanness, display, lighting and stock rotation
• Implement all merchandising as per the brand’s visual merchandising guidelines
• Conduct daily walkthroughs to check presentation standards

• Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
• Can be involved in the recruitment process of shop staff and sales executives within the domain
• Manage, engage and delegate the responsibilities of the team reporting to him/her
• Conduct the appraisal and assessment of own team members
• Responsible for coaching and training own team members

• Reconcile daily reports with Accounting Department
• Ascertain proper labeling and receipt of shipments with PSAS Department
• Ensure accurate figures on POS system with IT department as well as proper running of finger scan machine with HR Department

• Prepare, discuss and set staff monthly objectives
• Supervise stock transfers and present monthly feedback on product movement
• Discuss staff related issues such as annual leaves, confirmations and ensure proper adherence to policies in practice
• Assist in the development of a succession plan for the boutique and report on staff performance and progress
• Provide relevant reports on periodic sales, stock movements to assist in buying/buying reviews if necessary

• Proven experience managing a luxury retail boutique for at least 3 years, ideally in luxury footwear and leather goods.
• Strong leadership, business acumen, and passion for delivering world‑class customer experiences.
• Deep understanding of CRM, luxury clientele and evolving luxury retail trends.
• Excellent communication, people management, and problem‑solving skills.

Mid‑Senior level

Full‑time

Management, Sales, and Customer Service

Retail Luxury Goods and Jewelry