F&B Service Expert; Chinese Speaking

Overview

START YOUR JOURNEY WITH US. Welcome to Al Maha, a Luxury Collection Desert Resort & Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve. Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself. Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail.

Our story is one of heritage, passion, and belonging, and now, it could be yours too. Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.

We’re looking for talented and dedicated individuals to join our team. In return, we offer a career with limitless horizons, professional growth and mentorship guided by some of the region’s most accomplished hoteliers, competitive salary and benefits (including on-property accommodation and full-board meals), exclusive Marriott privileges, comprehensive medical and life insurance coverage, and all the tools, resources, and support you need to excel every day.

• Address guests  service needs in a professional, positive, and timely manner.
• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest s name when possible.
• Anticipate guests  service needs by asking questions to understand their preferences and acting on them whenever possible.
• Thank guests with genuine appreciation and provide a fond farewell.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes to resolve issues, delight, and build trust.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Assist other employees to ensure proper coverage and prompt guest service.
• General Food and Beverage Services: maintain cleanliness of work and guest areas, clear and return items to proper areas, and practice clean-as-you-go procedures.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Set tables according to event type and service standards, including linens, glassware, chinaware, and silver/flatware; ensure supplies meet quality standards.
• Pick up trays and clear tables to maintain a clean dining area.
• Follow appropriate procedures for serving alcohol and adhere to local guidance.
• Thank every guest on departure, invite them to return, and wish them a fond farewell.
• Retrieve and deliver food and beverage orders in a timely manner; perform other reasonable duties as requested.
• Coordinate with the relevant kitchens to ensure guests’ orders are delivered.
• Beverage/Coffee Cart: inspect cleanliness and presentation of all china, glass, and silver prior to use.
• Cash/Bank Handling: record transactions in MICROS or a similar system at the time of order; process all payment methods in accordance with accounting procedures; follow property cash handling standards; count bank at end of shift and reconcile discrepancies; secure bank at all times; transport bank following security procedures.

• Education:
  
  Higher education, diploma, or equivalent.
• Related
  
  Work Experience:
  
  At least 1 year of related work experience.
• Supervisory
  
  Experience:
  
  No supervisory experience is required.
• Preferred Attributes:
  Demonstrated interpersonal skills, customer service orientation, teamwork, diversity relations, effective communication, listening, English language proficiency, dependability, presentation, positive demeanor, integrity, safety orientation, stress tolerance, adaptability/flexibility, organization, multi-tasking, information retention.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our heritage dates back to 1906, and our properties range from legendary palaces to remote retreats and timeless modern classics. If you are someone with an appreciation for evocative storytelling and a passion for this destination s heritage, you are invited to join our journey.

In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.