Cafe Manager

Job Purpose

The role is a service-driven Café Manager to lead the café operations within our luxury retail store. This role is integral to delivering an exceptional, refined hospitality experience that aligns seamlessly with the brand and customer-centric values. The Café Manager will oversee daily operations, lead the team, provide excellent service, and while maintaining the highest standards of quality, presentation, and guest engagement.

• Deliver an elevated, personalized café experience reflective of a luxury brand environment
• Ensure exceptional service standards, anticipating guest needs and resolving concerns with discretion and professionalism
• Analyze sales performance and implement strategies to increase revenue and guest satisfaction
• Manage budgets, labor costs, and cost of goods to meet financial targets
• Oversee all café operations, ensuring smooth day-to-day performance across FOH, bar, and kitchen
• Own operational standards, SOPs, and continuous improvement across service and back-of-house processes
• Identify operational risks and lead issue resolution and escalation when required
• Own café performance against key KPIs (sales, labor, COGS, waste, guest satisfaction)
• Oversee inventory, ordering, vendor relationships, and waste control
• Own performance management, feedback, and development plans for café staff
• Ensure structured onboarding, training, and ongoing skills development for all café team members
• Act as the main point of contact between café operations and internal stakeholders (mainly Operations)
• Coordinate with HR on policies, regulations, staffing, and performance processes
• Support the execution of promotions, launches, and special activations in collaboration with relevant teams

• Strong communication, and interpersonal skills.
• Deep understanding of luxury service standards and customer engagement. Knowledge of specialty coffee, premium food offerings, and café operations preferred
• Ability to build healthy working relations with business executives, vendors, and peers.
• Ability to effectively manage time spent on various tasks and prioritize.

• The chance to work in a fast-paced, innovative e-commerce environment.
• Opportunities for growth and development in the beauty industry.
• A supportive team culture that values creativity and excellence.

• Mid-Senior level

• Full-time

• Management and Manufacturing
• Technology, Information and Internet