Senior Customer Relationship Manager - Real Estate
About the job Senior Customer Relationship Manager - Real Estate
Our clientis a leading real estate development company in Dubai, known for delivering innovative and high-quality projects. They are seeking a Senior Customer Relationship Manager who can effectively plan and manage relationships with owners and suppliers, ensuring exceptional customer satisfaction.
Role Overview:
As the Senior Customer Relationship Manager, you will report directly to the CEO and the Head of Sales and Leasing. The ideal candidate will possess a proactive and strategic approach to manage and nurture relationships with suppliers, buyers, and owners associations. You will play a pivotal role in community and property management, ensuring smooth operations and high customer satisfaction.
Key Responsibilities:
- Develop and implement strategies to manage relationships with suppliers, buyers, and owners associations.
- Oversee community management and property management functions to ensure seamless operations.
- Maintain strong connections with owners associations, ensuring compliance and smooth collaboration.
- Handle customer inquiries and issues promptly and effectively.
- Coordinate with internal teams to ensure consistent and high-quality customer service.
- Conduct regular meetings with stakeholders to understand their needs and address any concerns.
- Monitor and analyze customer feedback to improve services and customer satisfaction.
- Prepare and present reports to senior management on customer relationship status and performance.
Requirements:
- Bachelors degree in Business Administration, Property Management, or a related field.
- Minimum of 6 - 8years of experience in customer relationship management within the real estate or property management sector.
- Proven experience in community management and property management.
- Strong knowledge of owners associations and relevant regulations.
- Excellent communication and interpersonal skills.
- Ability to manage multiple stakeholders and resolve conflicts effectively.
- Strategic thinker with strong problem-solving skills.
- Proficiency in CRM software and other related tools.
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