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Quality Assurance Officer - Compliance
Job in
Dubai, Dubai, UAE/Dubai
Listed on 2026-01-15
Listing for:
Dicetek LLC
Full Time
position Listed on 2026-01-15
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist / Manager, Quality Control / Manager, Quality Technician/ Inspector, Regulatory Compliance Specialist
Job Description & How to Apply Below
Overall responsibility of Complaints Quality Assurance evaluator would be to independently handle and drive:
Complaints Handling Quality Assurance- Conduct quality assurance checks on standards of complaints casework, correspondence, and handling
- Analyze complaints to ensure Policies and Standard Operating Procedures are followed, ensure communication with customers (verbal and written) is consistent and of high quality
- Analyze the accuracy of decision making by the complaint handling staff and rate the quality of resolution provided.
- Accompany evaluations with meaningful and constructive feedback
- Set up processes and systems to make working with data more efficient
- Research new ways to make use of data
- Present information generated from data to relevant stakeholders
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