Internal Communication Specialist

About Us:

Keeta is an independent brand under Meituan, which is the world's largest technology-driven retail enterprise. We focus on food and consumer goods delivery services in the international market, and we uphold this mission: "Help people eat better and live better."

This role involves leading the internal communications strategy, creating high-quality content, and enhancing employee engagement through effective communication channels.

• Communications System Building:
  Lead the design, build-out, and continuous optimization of the company’s internal communications system to ensure efficient information flow and full-employee coverage.
• Content Planning & Creation:
  Produce high-quality internal communications content (e.g., all-hands emails/letters, values stories, campaign copy) to convey the company’s values and strategic direction through high-quality writing.
• Channel Management:
  Operate and optimize internal communication channels/platforms (e.g., intranet, official accounts/newsletters) to improve reach and employee engagement.
• Culture Content Packaging:
  Translate corporate culture concepts into vivid, highly shareable formats (e.g., short-video scripts, visual posters/graphics) to strengthen employee awareness and alignment.
• Employee Feedback & Insights:
  Collect employee feedback through surveys, interviews, and data analysis; diagnose communication pain points, propose improvement plans, and drive implementation.

• External Communications & Content Operations:
  Partner with HR, PR, Marketing and other teams to create and distribute content via platforms such as Linked In (e.g., news, culture, employee stories, recruiting content).
• EVP Development:
  Conduct research to understand how external candidates and internal employees perceive Keeta; structure and refine Keeta’s Employee Value Proposition (EVP).
• Content Strategy Iteration:
  Analyze channel/content performance data to generate insights and continuously optimize content strategy and operations.
• Cross-cultural Communication:
  Coordinate with global teams to ensure internal communications align with a unified company tone while adapting to local language and cultural norms.
• Multilingual Content:
  Lead the creation of English and other language versions of internal content to support information alignment across multinational teams.

• Bachelor’s degree or above; 5+ years of experience in internal communications, corporate communications, content creation, marketing, or related fields. International/multinational experience and familiarity with multicultural communication scenarios are a plus.
• English as a working language; able to write high-quality English content and collaborate effectively in meetings.
• Strong writing versatility (e.g., formal corporate writing, in-depth interviews/features, social/new-media copy). Proven “viral/hit” content cases are a plus.
• Strong desire to have your viewpoints and writing seen and remembered by millions—driven to shape how people understand a topic or a brand.
• Smart, highly communicative, strong logical thinking and interpersonal sensitivity; able to quickly understand diverse businesses, cultures, and people through deep interviews and research, and design outstanding communication strategies.

A unique opportunity to closely observe a company’s growth journey, cultural foundations, and management approach—and translate them into compelling stories that can be seen across the industry.

Competitive salary based on experience and qualifications.

Keeta is an equal opportunity employer and is committed to creating a diverse environment. We welcome applicants from all backgrounds and walks of life.