Client Solutions Manager; Tech - Global Business Solutions- MENA

Responsibilities

The Client Solutions team mission is to establish and build scalable, healthy, long‑term client relationships by solving direct clients' and agencies' challenges through scalable, best‑in‑class campaign services. Client Solution Managers have a holistic understanding about Tik Tok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self‑service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations.

Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

• Manage and grow post‑sale client relationships with advertisers of all sizes.
• Cross‑functional coordinate with internal teams such as ad ops, product and R&D teams to ensure a smooth and successful campaign execution.
• Work with internal teams to guide inventory allocation—Monitor and analyze ad campaigns, and proactively take initiative to improve results.
• Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.
• Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data‑driven business insights, and at the same