Interface Manager

Overview

Responsible for managing internal and external communications and activations that support commercial objectives, build brand awareness, and promote the company’s culture of excellence through captivating storytelling. Supports Director | Associate Director - Communications and PR in managing day-to-day operations and collaborates closely with hotel teams to meet operational needs.

• Manage day-to-day external and internal communications activities to deliver key messages to internal and external stakeholders.
• Support the Associate Director to set strategies and develop plans in partnership with external agencies.
• Assist the Associate Director of Marketing with the development of annual external communications plans focused on service, dining, and design, ensuring quality rollout.
• Review, edit and sign off content for internal and external channels to ensure consistency, brand guideline compliance, and maximum impact.
• Develop original stories and campaigns to build brand and colleague engagement with agency support and direct reports.
• Assist with internal communications programs, initiatives, and branded content (e.g., quarterly town halls, Spirit of Jumeirah activations).
• Plan and manage projects with clear scope, deliverables, milestones, and successful execution in line with property goals, in collaboration with the Associate Director.
• Build relationships with key business partners, media, and KOLs to support business objectives.
• Collaborate with marketing, sales, and e-commerce to ensure activity integration across channels; manage media relations and attendance at hotel events in the UAE.
• Oversee media FAM and influencer FAM logistics and creative design communications collateral (newsletters, presentations, reports, media collateral, video communications).
• Oversee administrative functions of the department (contract management, budget management, invoicing, ROI analysis, and document management).
• Liaise with external PR and social media agencies to ensure quality delivery and timely sharing of news across internal channels; manage social channel activations and calendars to stay on brand.
• Monitor and report on KPIs for social media campaigns; set KPIs and guide social media strategy.
• Support corporate risk mitigation by protecting the hotel/brand reputation in media and on social channels.
• Coaching and development of team members, including the Social Media Assistant Manager.

• Minimum of 5 years' experience in Communications and PR, preferably within international luxury hospitality.
• Experience working in a multi-cultural environment.
• Bachelor’s degree in Marketing, Public Relations, or equivalent from an accredited university.
• Strong media contacts within top-tier luxury, lifestyle, fashion, and business press.

We offer an attractive tax-free salary, paid in Dirhams (AED). Benefits include generous F&B benefits, reduced hotel rates across properties globally, comprehensive leave and health care (including dental), flights home, life insurance, incentive programs, educational support for children, and other employee benefits for high performers.