Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US $ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas.
We believe in making Great Moments for Everyone, Every day.
Associate Entertainment Manager | MAF Entertainment | Operations
Role SummaryThe role of the Associate Manager is to support site operations while ensuring that key objectives and procedures are being administered. This role will ensure operational direction while ensuring an optimal customer experience while supporting budget and revenue targets.
Role Profile- Operations & Customer
Experience:
Support daily operations, ensure consistent brand and safety standards, resolve customer issues, enhance customer experience, and maintain high service quality across concepts. - Leadership & Culture:
Lead, motivate, and role‑model for teams; build engagement, uphold LEC/MAF culture, and act as a culture ambassador. - Team Development:
Recruit, train, coach, and develop talent; provide continuous feedback; maximize team performance and frontline effectiveness. - Financial Management:
Support budgeting, revenue optimization, P&L targets, cash handling, audits, and cost control (OPEX, COS, EBIDA). - HSE & Compliance:
Promote a strong safety culture, ensure compliance with HSE policies, legal requirements, contracts, and government regulations. - Stock & Asset Management:
Oversee inventory control, stock checks, deliveries, audits, and maintenance of facilities, equipment, and assets. - Performance & Reporting:
Monitor KPIs (NPS, spend per head, OHI, audit scores), identify gaps, elevate issues, and drive continuous improvement. - Flexibility & Support:
Work flexible schedules, support new projects, assist managers with strategic initiatives, and perform ad‑hoc duties as required.
- 4–6 years in a fast‑paced operational environment, including at least 2 years in a supervisory/managerial role within F&B, Customer Service, Retail, or Hospitality, with proven staff supervision and field operations experience.
- Strong oral and written communication abilities.
- Excellent organizational, management, and leadership skills to foster a positive work environment.
- Strong troubleshooting and problem‑solving capabilities.
- Demonstrates high cultural awareness and adaptability.
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and is excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
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