Lead – Change Management; Consultancy

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps.

Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

As a Change Management Lead engaged on a consultancy basis for 18 months, you will drive all people, process, and behavioral change activities required to build, and operationalize an enhanced Operating Model. This includes preparing teams for new ways of working and process standardization. Your responsibilities will include the following:

• Lead the change management strategy for a large-scale transformation involving new ways of working, and redesigned processes.
• Develop integrated change, communications, and readiness plans.
• Ensure alignment with the organization’s wider transformation agenda.

• Conduct detailed change impact assessments.
• Consolidate insights to inform readiness criteria, communications, and transition planning.

• Map and manage stakeholders impacted by the change.
• Establish a Change & Readiness Network to cascade messages and gather feedback.

• Design compelling communications that help employees understand the purpose, benefits, and expectations of the new Operating Model.
• Develop leadership messages, program updates, FAQs, and go-live communications in line with Internal Communications team.

• Lead readiness assessments and contribute to go-live criteria across impacted areas.
• Track key indicators (sentiment, understanding, adoption) and elevate risks early.
• Monitor adoption post–go-live and coordinate reinforcement actions to embed new behaviors and processes.

• Represent change in program governance forums, steering committees, and workstream meetings.
• Identify adoption risks/issues and recommend mitigation strategies.
• Track and report progress against change milestones, ensuring alignment with process, technology, and operational readiness timelines.

• You have a strong background in change management.
• You have a proven ability to coordinate multiple work streams and engage diverse stakeholders in a fast-paced, evolving environment.
• You are analytical, structured, and collaborative, with the confidence to challenge the status quo constructively.

With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.