Senior Account Manager- Bilingual- English and Arabic

The Senior Account Manager plays a key leadership role within the client services team,

responsible for managing strategic accounts, leading day-to-day client relationships, and

ensuring high-quality delivery across integrated marketing mandates.

This role requires a confident team lead with strong commercial awareness, the ability to think

strategically, and the maturity to manage senior stakeholders — while driving operational

excellence across projects and retainers.

• Act as the primary day-to-day contact for assigned clients.
• Build and maintain strong working relationships with mid-to-senior level stakeholders.
• Lead regular status meetings, reporting, and quarterly performance reviews.
• Ensure client objectives are clearly understood and translated into actionable plans.
• Manage expectations proactively and elevate strategic or commercial matters where required.
• Lead integrated campaign execution across digital, social, content, branding, media, and events.
• Translate client briefs into clear, strategic internal briefs for creative and production teams.
• Ensure timelines, deliverables, and quality standards are consistently maintained.
• Drive alignment across departments to ensure seamless execution.
• Identify risks early and implement solutions before escalation is required.

• Support revenue tracking, budgeting, and financial management for assigned accounts.
• Monitor scope delivery and ensure all additional requirements are properly aligned with agreed commercial terms.
• Contribute to forecasting, pipeline visibility, and monthly performance reporting.
• Identify organic growth opportunities and support renewal and upsell discussions.

• Contribute to campaign strategy, annual planning, and roadmap development.
• Support the development of proposals and pitch presentations.
• Participate in new business opportunities and cross‑selling initiatives where required.
• Stay informed on market trends and competitor activity to strengthen client recommendations.
• Mentor and guide Account Executives and Account Managers.
• Ensure team accountability, prioritization, and clarity of responsibilities.
• Foster a proactive, commercially aware, and solutions‑oriented mindset.
• Collaborate cross-functionally with strategy, creative, content, media, and production teams to drive integration and quality output.

• 5–8 years of experience within an integrated marketing or communications agency.
• Proven experience managing multi-disciplinary accounts and complex scopes.
• Strong client-facing confidence and presentation skills.
• Solid commercial awareness and understanding of agency financial processes.
• Experience contributing to pitches and business development initiatives.
• Ability to lead projects independently while operating within a senior leadership structure.
• Strong organizational, analytical, and problem-solving capabilities.

• Clients view the agency as a trusted strategic partner.
• Campaigns are delivered seamlessly, on time, and on budget.
• Account profitability and scope management are well controlled.
• Organic growth opportunities are identified and acted upon.
• The team operates efficiently with strong morale and minimal firefighting.
• The individual demonstrates readiness to take on broader commercial and strategic