Director of Residences - Sensoria

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Executive Office Team as Director of Residences will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

• A bachelor's degree in Hospitality Management, Business Administration, Real Estate, or a related field is preferred.
• A proven track record of 6–8 years within a Luxury Residential, Branded Residence, or High-End Hospitality environment, leading Operations and delivering exceptional Residential Experiences aligned with luxury brand standards.
• Recent or ongoing experience in a senior leadership role within Luxury Residences or a High-Volume Hospitality Brand is strongly preferred.
• Outstanding Organizational and Executive Leadership skills, with the ability to inspire, mentor, and elevate cross‑functional teams to consistently exceed expectations.
• Exceptional communication and interpersonal skills, confidently engaging with Residents, Owners, Executive Leadership, Board Members, and key Stakeholders.
• Advanced Problem‑Solving capabilities with the agility to navigate complex operational environments while maintaining premium service standards.
• A strategic and proactive mindset, combined with meticulous attention to detail, ensuring seamless and refined Residential Operations.
• Strong stakeholder management skills, fostering trusted relationships with Owners, Residents, and Corporate Leadership.
• Visionary and commercially astute thinking, taking full ownership of operational performance, brand positioning, and long‑term Residential strategy.
• Demonstrated expertise in driving Resident Satisfaction, Operational Excellence, and Financial Performance, maintaining industry‑leading benchmarks.
• Comprehensive understanding of local regulatory requirements, property management standards, and compliance frameworks.
• A hands‑on leadership approach with a solution‑driven, service‑oriented mindset.

• The Director of Residences provides strategic leadership across all Residential Operations, ensuring the delivery of an elevated, seamless, and refined lifestyle experience.
• Oversees day‑to‑day Operations across all Residential Departments, ensuring consistent adherence to luxury brand standards and exceptional Resident satisfaction.
• Develops and executes a forward‑thinking Residential Strategy aligned with the organisation’s overall business vision and growth objectives.
• Leads the preparation and management of the annual Operating and Capital Budgets, ensuring financial prudence, profitability, and long‑term asset value enhancement.
• Partners with Residents, Owners, Executive Leadership, and the Board to identify operational enhancements and value‑creation opportunities.
• Reviews financial performance regularly, ensuring the Residences operate in line with budget expectations and established performance metrics.
• Establishes, refines, and enforces Operational Policies and Procedures to uphold the highest standards of service delivery and compliance.
• Implements departmental strategies and measurable action plans to continually enhance the Resident experience.
• Acts as the primary senior contact for…