Head of Operations Job Dubai area,UAE/Dubai,Management

Guest Ready is a leading short-term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, and the UAE. Since our founding in 2016, we’ve aimed to revolutionize the short-term rental industry through innovative technology and a dedication to exceptional hospitality.

Guest Ready is currently looking for Head of Operations. The Head of Operations is a senior leadership role with full ownership of end-to-end operations for a short-term rental portfolio. This role oversees Guest Experience, Field & Property Operations, Housekeeping, Maintenance, Quality Control, and Vendor Management, ensuring operational excellence, profitability, and scalability in a fast-paced Dubai market.

This position combines strategic leadership with a highly hands-on operating approach. The role requires spending quality, informative time with teams at all levels
, including field and on-ground teams, to deeply understand operational realities, coach teams, and continuously improve execution. The Head of Operations manages large, multi-layered teams, including multiple Operations Managers with direct reporting lines, and acts as the key operational partner to senior leadership.

The Head of Operations is ultimately accountable for service quality, SLA performance, cost control, guest satisfaction, and operational readiness across the portfolio.

Key Responsibilities:

End-to-End Operational Ownership Oversee all daily and strategic operations across Dubai, ensuring consistent service delivery to guests and property owners. Oversee Guest Experience, guest communications and end-to-end journey, Housekeeping, Maintenance, Field Operations, and Vendor Performance. Ensure seamless execution across all guest touchpoints: pre-arrival, check-in, in-stay, check-out, and post-stay. Maintain full operational readiness during peak seasons, high occupancy periods, and portfolio growth phases.

Remain actively involved on the ground, regularly visiting properties, field teams, and operational hubs to ensure standards are met and challenges are addressed firsthand.

People Leadership, Coaching & Team Performance Lead, manage, and develop a large operations organization consisting of multiple Operations Managers, Team Leads, Supervisors, and frontline teams. Manage multiple managers directly reporting while ensuring strong alignment, communication, and accountability across layers. Spend meaningful, hands-on time with teams, including field staff, to understand challenges, coach in real scenarios, and drive operational excellence. Build a strong leadership pipeline through structured development, clear ownership, and performance accountability.

Drive continuous training, upskilling, coaching, and mentorship for team members from direct reports to the broader operations and field teams. Ensure structured onboarding, regular performance reviews, and continuous feedback loops. Foster a culture of ownership, service excellence, discipline, and continuous improvement in a fast-paced environment.

Guest Experience & Service Excellence Oversee all guest communication channels (phone, email, Whats App, Airbnb, , etc.). Ensure professional handling of VIP guests, escalations, complaints, and claims. Maintain high guest satisfaction scores, fast response times, and effective issue resolution. Define and enforce clear escalation paths and accountability for all guest-related issues.

Field Operations, Quality & Housekeeping Oversight Oversee housekeeping operations, inspections, spot checks, onboarding/offboarding of units, and maintenance execution. Ensure strict adherence to SOPs, cleaning standards, quality benchmarks, and SLA compliance. Work closely with on-ground teams to identify gaps, improve execution, and reinforce standards through direct engagement. Coordinate with community management entities (e.g., Emaar, Nakheel, Damac) for access, permits, and local processes.

Ensure access cards, key management, and logistics are fully controlled, tracked, and documented. Own relationships with third-party vendors (cleaning, maintenance, field support). Negotiate contracts, manage SLAs, and monitor vendor…


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