SDR Manager

Job Description

We currently have a great opportunity for an SDR Manager to join our motivated and creative Inside Sales team for MEA (Middle East & Africa).

• You will be called upon to lead a team of 5-8 SDRs
• Train SDRs to identify, contact, and create qualified opportunities
• Plan for hiring and onboarding new SDR.
• Work closely with the Demand Gen team to provide feedback on MQLs and campaigns
• Work closely with Sales and other members of the SDR Leadership team to improve opportunity management and qualification processes
• Accurately forecasts weekly, monthly, quarterly attainment
• Managing and improving Sales Development KPIs
• Refine the sales pitch and process to achieve optimum results
• Establish metrics and help the team improve by understanding their performance
• Help create a fun, high energy environment where people love coming to work

• Experience managing a sales team within a SaaS organization
• Fluency in Arabic and English
• Have a verifiable track record of success and goal attainment in a sales-oriented role
• Have a passion for technology and disruptive technology
• Have a deep understanding of the role social media plays in business
• You have a run-through-a-brick-wall level of drive, passion, and desire for results
• Experience in creative outbound reaches

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites:
Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well‑being when you need it. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones.

We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region,  ().

To learn more about all‑things‑Sprinklr, visit our candidate resource hub here ().

Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic…