Overview
Position Overview:
Do you love tech, but have a passion for people too? As the Director of Operations
, you will lead and oversee affiliate operations in the entertainment and leisure markets, primarily in the Middle East. The ideal candidate will possess exceptional leadership, a team‑oriented mindset, and a deep understanding of the entertainment and leisure industry. The role involves managing and optimizing operational efficiency, ensuring high‑quality services, and driving the expansion of our affiliate operations. You’ll play a vital part in ensuring our clients receive the support and service they need to create memorable experiences for their guests.
You’ll provide operational assistance and collaborate with peers to develop practical solutions. We are looking for people who are patient, team players, and enjoy helping others.
Location: Based in Dubai; the candidate will operate from our Dubai office.
Reports to: VP, International Operations
Travel Requirement: up to 25%
What You’ll Be Working On- Be an expert in systems implementation and configuration of the accesso systems from a business requirements driven perspective for ticketing, access control and integrated visitor services.
- Provide consultancy to Clients on how to best use accesso technology to effectively manage business processes and procedures. This may span all departments including IT, Sales, Finance, Marketing & Operations.
- Guide and actively participate in the implementation of projects through its various phases including requirements gathering, design, development, implementation, testing and production deployment. This will involve running client workshops and collaboration with cross‑functional teams to define project scope, objectives, and deliverables. Teams may include local members, developers, third party vendors, consultants, and the client.
- Prepare well‑articulated system implementation related documentation (interface design, functional requirements matrix, testing plans, etc.).
- Oversee and/or actively participate in system software support to clients, including configuration of the application, whether off site or on site.
- Coordinate project planning, execution, and delivery within specified timelines and budget constraints.
- Monitor project progress and performance, addressing issues or deviations from the plan.
- Act as a liaison between internal teams, clients, and external vendors to facilitate communication and ensure alignment of objectives.
- Prepare and present regular progress reports and updates to stakeholders, including senior management.
- Lead and mentor project team members, providing guidance and support as needed.
- Post‑go‑live, oversee and manage support related issues including hands‑on systems troubleshooting and client escalation management. The support team will be the first point of call, but all escalations will be channeled through the Director of Operations. Expert product knowledge is mandatory.
- Prepare quotes, scope documents and estimates for clients.
The Role
- Demonstrated experience in a similar role, preferably within the entertainment or leisure technology sector.
- Strong leadership and organizational skills with a track record of successful team management.
- Hands on system administration experience in ticketing or FEC related platforms (e.g. VGS, VIVA, Galaxy, Embed).
- Proven track record of managing ticketing technology projects from initiation to completion, with experience in defining project requirements, developing project plans, and managing project budgets and resources.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.
- Experience in managing a team in the Middle East.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams, external vendors, and stakeholders at all levels, both written and verbal.
- Solid understanding of budgeting, financial analysis, and resource allocation principles.
- Ability to thrive in a fast‑paced, dynamic environment and adapt to changing priorities.
- Strong analytical and problem‑solving skills, with attention to detail.
- Excellent written and…
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