Head of Pakistan

About Us

We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.

Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.

We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation
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Here’s a little more:

• Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and Give Directly (>$300M revenue, fastest-growing NGO in the world)
• Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more
• Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission
• Truly global team - 250+ people, 50+ nationalities, 50+ languages
• Guided by our values - ownership, impact, humility, and heart - in deed, not just word

As the Head of Pakistan, your role will be to develop and scale Taptap Send’s growth amongst the diaspora in key sender-side markets: US, Canada, UK, Europe, Australia and UAE to start, and to manage the regulator and bank partner relationships locally.

You will be excited to manage every aspect of growth in said markets: customer acquisition and retention strategy, pricing, product quality, customer experience, team development and coaching. You will have an acute “own it” mindset, equally obsessed with the experience of individual users as with iterating and optimizing scalable growth tactics and processes.

You will have P&L ownership, delivering the growth and profitability targets for the Pakistan market. You seek to establish TTS as the leading product/service for sending remittances to Pakistan, whilst being the “face” of the market both internally and externally. Reporting directly into our Head of South Asia, and building and leading a team of FX Advisors in Pakistan, and growth managers on the ground in sending markets, the role offers the chance to join an early‑stage, high growth startup and to have a positive impact on the communities we serve.

• Establish a vision, strategy and execution plan for Pakistan and all sending markets
• Lead the team on the ground to execute within collaboratively aligned timelines
• Manage every aspect of growth across the sending countries: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching
• Report to the executive leadership team on progress, insights and needs, leveraging operational prowess with a data‑driven test‑and‑learn mindset
• Think creatively on ways to unlock growth, improve profitability and increase brand awareness
• Hire, inspire, develop and retain top, diverse talent
• Collaborate closely with both internal and external stakeholders including the Customer Service, Finance, Tech, Legal, Financial Crime, Compliance, People Ops and more
• Build trust‑based relationships with diaspora communities and commercial partners in Pakistan to increase brand awareness and unlock growth and unit economics improvements
• Monitor, understand, and interpret specific growth, operational, and financial metrics to improve execution
• Recommend improvements to product experience based on market, competitor and customer insights and feedback

• Strong preference to be based in Dubai, New York and London will also be considered
• Ability to travel internationally periodically and ad‑hoc to meet customers, partners and team members
• Exceptional knowledge and networks in the Pakistan diaspora
• Advanced stakeholder management capability
• Expe…