Working closely with internal stakeholders to identify product development and enhancement opportunities to meet current and emerging transaction banking requirements of WBG clients, which will assist in the bank achievement of strategic objectives. The scope of this role will require regular and close interaction with WBG and GTB sales staff, Clients, SMC, Credit, Risk, Trade Operations and Service Delivery teams along with market & competitor analysis for the development of WBG cash & trade products and digital initiatives.
KeyAccountabilities
- Contribute towards setting the strategic direction in the development and management of WBG Cash & Trade products through:
- Developing and implementing a cash & trade product and digital solutions strategy that aligns with customer feedback and overall business plan (including market analysis and reports, detailing product, market, segment and competitive parameters with market)
- Monitoring progress against the agreed product strategy and realign and refocus efforts on Product delivery & commercialization
- Identify gaps/weaknesses in the existing capability and develop an action plan to improve
- Support Head of GTB to define the strategy for WBG products & services, and ensuring that all components of this strategy are delivered within the agreed time period.
- Responsible for WBG products
- Review, benchmark and improve existing NBF trade finance/cash management products and SLA’s
- Development and commercialisation of new products and services
- Development and implementation of a marketing strategy for the full product range
- Engagement with all stakeholders and development of new products based on client needs and market trends.
- Submission of new products and amendments to existing products and services in line with the bank’s product committee guidelines.
- Improve the financial performance of individual products
- Determine the mechanism for product pricing
- Active engagement of all stakeholders to optimise product costs and provide the best possible returns to the bank
- Responsible for monitoring the performance of products and channels, and acting to improve the performance of the products and channels in line with the agreed strategy
- Responsible for the production of performance management and review reports for business and product committee
- Responsible for market leading product delivery and performance
- Creation and monitoring of a superior customer experience
- Develop a mechanism to monitor, manage and report the key drivers for creating superior customer experience through our product suite.
- Establishment of customer support infrastructure
MBA,Finance,Marketing
Experience and SkillsBachelors Degree (MBA Preferred) , Finance , Marketing
12-15 years Corporate Banking experience (at least 7 - 10 years in Product Development Roles)
Depth of understanding around Corporate Banking Asset & Liability products, with exposure to Treasury and Capital markets products
Process Re-engineering and Change Management Qualification desirable i.e. Six Sigma Black Belt
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