Account Director, Transformation & Change Management Posted

We are seeking an Account Director, Transformation & Change Management to develop and implement human-centered transformation solutions for our clients. This role is for someone with passion for bridging the gap between strategy execution and the people side of change by leveraging expertise in organizational communication, culture, leadership, and strategy consulting.

This role offers the opportunity to shape and lead transformational initiatives, partner with senior leaders, and contribute to the growth of our firm’s reputation as a leader in strategy execution and change management.

You will be part of a collaborative team that supports clients from the corporate office to the frontline, leveraging an organization’s brand, culture, vision and history to motivate and align employees to accomplish their business objectives.

Join us and make a positive impact with some of the world's most admired brands using your expertise in internal communications, change management, employee engagement, crisis communication, mergers & acquisitions (M&A), business transformation and other types of large-scale organizational change.

• Developing and leading client solutions and deliverables that meet highly complex project and client needs and result in successful and measurable client strategy execution, at the direction of the Account Lead.
• Managing work streams and discrete activities in projects that are of moderate complexity, size, and scale.
• Aligning client solutions and deliverables across multiple work streams.
• Ensuring all work product outputs and deliverables adhere to Gagen Mac Donald quality standards.

• Leading and supporting project planning, strategic project management, and project risk management by executing on client requirements in required time frames.
• Supporting or leading account management activities at the direction of the Client Manager, including client onboarding, budgeting, forecasting, planning, invoice management, and account plan maintenance for accounts of moderate size.
• Anticipating client issues and elevating them to the Client Manager.

• Participating in business expansion, along with other leaders at the firm, by recognizing new opportunities within existing accounts; and developing new relationships with focus on Gagen's capabilities and expertise.
• Cultivating, expanding and maintaining professional working relationships with clients, prospects, and industry peers.
• Galvanizing the firm’s thought leadership position by being a driving force for case study content and development.

It’s not only what we do, it’s how we do it.

• Intellectual Horsepower – Thinks things through carefully and critically before defining issues. Analyzes opportunities and problems from a broad perspective. Anticipates consequences, objections, and impacts before arriving ws curiosity and drive to uncover new data, root causes, new perspectives, and new solutions.
• Dealing with Ambiguity – Sees a path forward in dynamic situations and is able to push ahead despite unknowns. Makes progress and is productive in situations that are not clearly defined and/or may change frequently. Is able to act thoughtfully and productively even when “things are up in the air.”
• Strategic/Conceptual Agility – Takes the initiative to learn/educate themselves quickly when confronted with first-time or unusual problems or concepts. Pulls together varying elements into coherent concepts or strategic views. Simplifies complex initiatives into manageable, actionable steps. Articulately paints credible pictures and visions of likelihoods, possibilities and end states that get clients and co-workers on board.
• Driving for Growth – Continuously drives to identify and build knowledge and skills that can benefit the firm and our clients. Puts new skills and capabilities into practice. Pushes to find and do work outside of the comfort zone. Identifies opportunities to do something extraordinary and does it.
• Interpersonal Chemistry – Instills confidence in his/her abilities immediately with clients and…