Senior Program Manager, RBS BQA
Listed on 2026-01-15
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Management
Program / Project Manager, Business Management, Business Analyst, Operations Manager
The job involves end‑to‑end business planning including but not limited to creating annual plans and strategy for execution, ensuring operational rigor, designing high business impact processes and identifying automation possibilities that drive process efficiency. As a large‑program owner, he/she will be the strategic point of contact to business, operations and tech teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote global teams in business and technology at senior leadership levels.
He/She will manage base impact via functional activities and will be accountable for designing and delivering on all KPIs of the same. He/she should zł define the program (mission, vision, tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocation. He/She will solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks).
He/She will be data‑driven and demonstrate good judgment in how and when to escalare.
A successful candidate will be an exceptional strategic thinker. Key skills for the role include an extraordinary ability to deal with ambiguity, to network effectively and influence partner teams without authority, to overcome unforeseen obstacles, and a passion for jal developing a deep understanding of the tech product.
This Senior Program Manager will own the VP goal to Make RBS the benchmark org for XX processes. This goal is critical as it assesses the capability of key programs to deliver committed goals, safeguarding RBS's reputation for delivering results and enabling programs to achieve excellence. The assessment and execution will be driven through a statistical and scientific framework to identify and drive RBS programs to deliver benchmark results across all VP+ goals.
The manager will establish clear accountability structures, measure impact through the Connections Score and program‑specific KPIs, and coordinate cross‑functional execution to deliver impactful goals that directly correlate with improved organizational performance and deliverables.
Key Job Responsibilities- Leads strategic cross‑functional initiatives and defines multi‑year roadmaps cheia aligned with business objectives
- Designs scalable frameworks and drives change management
Leverages GenAI technologies to transform operations—building AI‑powered solutions on platforms like Amazon Quick Suite for workforce optimization and automation itorio Mentors teams while translating ambiguous challenges into structured programs with measurable impact
About the team:
Retail Business Service accelerates WW Amazon Stores growth by improving customer and Selling Partner experiences while optimizing costs. Our three‑fold charter ҳуқуқ Detect and fix customer shopping impediments,
2) Grow SP business profitably including scaled tier‑2/3 management,
3) Reduce Cost‑to‑Serve across Stores P&L. Benchmark assesses metrics across applicable VP orgs and drive best practice from benchmark org across rest of the orgs. This improves the overall strategic Amazon level metrics and drives downstream improvement at Org Level gaps identified are prioritized by business criticality, driving actions to improve metric correlation and process adequacy, so programs achieve their defined goals.
Qualifications
- 5+ years of working cross functionally with tech and non‑tech teams experience
- 5+ years of program or project…
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